Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to UK customers while ensuring compliance with regulations.
- Company: Join GIMO, a leading marketing agency in the iGaming industry, partnering with top brands.
- Benefits: Enjoy hybrid work, a bonus, private health insurance, and Friday pizza parties!
- Why this job: Be part of a dynamic team focused on customer experience and regulatory compliance in gaming.
- Qualifications: Experience in customer support, preferably in AML/CTF or iGaming; strong communication skills required.
- Other info: Flexible hours and a commitment to equality for all applicants.
The predicted salary is between 28800 - 43200 £ per year.
Global Interactive Marketing Online (GIMO) is a London based leading independent marketing agency and software developer within the iGaming industry. GIMO works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRST.
As a Customer Support Advisor – Safer Gambling & AML, you will play a key role in providing outstanding support to our UK-based customers while ensuring regulatory compliance. This hybrid role combines customer relationship management with AML/CTF and safer gambling due diligence tasks.
You will collaborate across departments to identify risks, support vulnerable players, and maintain trust through discreet and professional service. This is an exciting opportunity for someone passionate about compliance and customer experience within the iGaming industry.
- Customer Support & Relationship Management
- Act as the main point of contact for UK customers, delivering personalized, high-quality support via phone and email.
- Build strong, long-term relationships with customers, fostering loyalty and satisfaction.
- Compliance & Safer Gambling (AML/CTF & SG)
- Conduct due diligence checks on new and existing customers to ensure compliance with AML/CTF and LCCP regulations.
- Engage directly with players showing signs of risk or harm via phone and email in a supportive, non-confrontational manner.
- Ensure internal processes align with regulatory guidance, RG policies, and best practices.
- Work closely with the Player Protection, Compliance, Customer Support, Marketing, and Finance teams.
- Contribute to cross-functional projects and ad hoc initiatives such as remediation work or process improvements.
- Offer feedback on emerging trends in customer behaviour, regulatory risks, and engagement strategies.
Experience in a customer support ideally within AML/CTF, safer gambling, or compliance role. Industry experience within iGaming, online casino, or sports betting will be preferable. Fluent English speaker (written and verbal) with excellent communication skills. Strong relationship-building skills and a customer-first mindset. Comfortable using CRM platforms, Microsoft Office Suite (Excel, Word, PowerPoint), RMS, JIRA, and adaptable to new systems. Willingness to work flexible hours, including occasional weekends, based on business needs.
Our generous UK benefits package includes:
- Hybrid working [3 days in office/2 days remote]
- End of year discretionary Bonus
- Pension Scheme
- Private Health Insurance
- Pizza and drinks every Friday.
GIMO & NetBet are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Personal data are processed in accordance with EU and UK GDPR and our Privacy Policy.
Online Customer Support Agents - Remote Work employer: NetBet
Contact Detail:
NetBet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Customer Support Agents - Remote Work
✨Tip Number 1
Familiarise yourself with the iGaming industry, especially the regulations surrounding AML/CTF and safer gambling. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to compliance and customer safety.
✨Tip Number 2
Showcase your customer support experience by preparing examples of how you've handled difficult situations or built strong relationships with customers. This will highlight your ability to provide high-quality support, which is crucial for this role.
✨Tip Number 3
Network with professionals in the iGaming sector through platforms like LinkedIn. Engaging with industry groups can provide insights into the company culture at GIMO and NetBet, making you a more informed candidate.
✨Tip Number 4
Be prepared to discuss your adaptability with various CRM platforms and software tools during the interview. Highlighting your tech-savviness will reassure employers that you can quickly learn and thrive in their systems.
We think you need these skills to ace Online Customer Support Agents - Remote Work
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Advisor in Safer Gambling & AML. Familiarise yourself with the iGaming industry and the specific compliance requirements mentioned in the job description.
Tailor Your CV: Highlight relevant experience in customer support, particularly in AML/CTF or safer gambling roles. Use keywords from the job description to ensure your CV aligns with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and compliance. Mention specific examples of how you've built relationships with customers and handled compliance issues in previous roles.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your written and verbal skills. Use clear, concise language and check for any grammatical errors before submitting your application.
How to prepare for a job interview at NetBet
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Support Advisor, especially in relation to AML/CTF and safer gambling. Familiarise yourself with the key terms and regulations that govern the iGaming industry, as this will show your commitment and knowledge during the interview.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, be prepared to demonstrate how you effectively communicate with customers. Use examples from your past experiences where you successfully resolved customer issues or built strong relationships, highlighting your ability to listen and empathise.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and approach to compliance. Think about how you would handle situations involving vulnerable players or regulatory concerns, and be ready to discuss your thought process and actions.
✨Research the Company
Take some time to research GIMO and NetBet, including their values, mission, and recent news. Understanding their position in the iGaming industry and their commitment to customer support will help you tailor your answers and show genuine interest in the company.
