Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and enhance the private client experience for Phoebe Philo, tailoring services to individual needs.
- Company: Join the iconic Phoebe Philo brand, known for its luxury womenswear and leather goods.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and networking in luxury fashion.
- Why this job: Be a brand ambassador, build relationships, and engage with high-value clients in a creative setting.
- Qualifications: Experience in luxury client management and a passion for fashion are essential; multilingual skills are a plus.
- Other info: Opportunity to travel and host exclusive events, enhancing your professional network.
The predicted salary is between 36000 - 60000 £ per year.
Responsible for Private Clients for Phoebe Philo, this role involves:
- Maintaining and developing the private client sales experience, implementing a bespoke approach to private clients in line with the Phoebe Philo house image and culture.
- Acting as a Phoebe Philo house Ambassador to build and maintain a loyal base of high-value private clients.
Responsibilities
- Private Client Experience
- Implement a bespoke approach to private client management, including curation of potential client groups, client management approach, and service strategies to improve client experience.
- Capture feedback and insights about client satisfaction, interests, and preferences to improve the private client experience.
- Build direct relationships with private clients and travel to present collection edits and provide advice on fitting and styling when required.
- Host private clients during collection consultations, ensuring product presentation aligns with Phoebe Philo house culture.
- Design individual client plans based on specific needs to tailor their experience and strengthen key relationships.
- Work with technology and operations teams to continuously improve the private client journey.
- Ensure regular communication with the full database on product novelty, key moments for the brand, important events, and clients’ personal celebrations.
- Brand Ambassador
- Embody the Phoebe Philo house culture for customers and the private client team, instilling passion and pride in the work.
- Build an expert level of product knowledge and insight into the collections, sharing this confidently with clients.
- Keep up to date with market trends and monitor competitors.
- Work collaboratively with cross-functional teams and input into planning and execution of curated events, hosting clients during these events.
- Back Office
- Monitor private client sales performance, analyse results to propose action plans and improve overall performance.
- Manage private client stock levels to monitor availability, prioritisation, and allocation across the client base.
- Prepare and receive deliveries for clients ahead of appointments, assisting other team members with operational tasks during quieter times.
Qualifications, Skills, Experience Required
- Extensive experience serving a global network of individuals and ambassadors engaged with luxury, gained through roles in private client management, personal shopping, and/or boutique management.
- Specialist knowledge of luxury products, preferably in womenswear and leather goods.
- A wide and deep network of connections with clients interested in Phoebe Philo.
- Comfortable and skilled in selling through digital channels with a strong understanding of key social channels and IT tools (internet, Excel, PPT).
- Highly adept at making and maintaining new connections.
- An active interest in culture and current affairs to engage with clients on a broad range of topics.
- A refined, subtle, and skillful approach to sales.
- A distinctive personality with the ability to present with a personal style appropriate to the Phoebe Philo house culture.
- Multi-lingual skills would be an advantage.
- Proactive and positive in approach, with the ability to tackle issues and implement solutions.
- An ability to balance a commitment to business goals with a focus on client needs and experience.
Contact Detail:
Phoebe Philo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Client Relations Advisor
✨Tip Number 1
Familiarise yourself with the Phoebe Philo brand and its culture. Understanding the essence of the brand will help you embody its values when interacting with potential clients, making you a more effective ambassador.
✨Tip Number 2
Network strategically within luxury circles. Attend events or engage in online communities where high-value clients might be present. Building relationships in these spaces can give you an edge in understanding client needs and preferences.
✨Tip Number 3
Stay updated on market trends and competitors. This knowledge will not only enhance your conversations with clients but also demonstrate your expertise and commitment to providing them with the best possible service.
✨Tip Number 4
Practice your presentation skills, both in-person and virtually. Being able to confidently showcase collections and provide styling advice is crucial in creating a memorable experience for private clients.
We think you need these skills to ace Private Client Relations Advisor
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Private Client Relations Advisor position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in private client management, luxury sales, or personal shopping. Use specific examples that demonstrate your ability to build relationships and enhance client experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the Phoebe Philo brand and your understanding of its culture. Mention how your skills and experiences make you a perfect fit for the role, and include any unique insights you have about the luxury market.
Showcase Your Personality: In both your CV and cover letter, let your personality shine through. The role requires a distinctive approach to sales and client relations, so be sure to convey your unique style and how it aligns with the Phoebe Philo house culture.
How to prepare for a job interview at Phoebe Philo
✨Showcase Your Client Management Skills
Be prepared to discuss your previous experience in private client management. Highlight specific examples where you've tailored your approach to meet individual client needs, as this role requires a bespoke service.
✨Demonstrate Product Knowledge
Familiarise yourself with Phoebe Philo's collections and the luxury market. Be ready to discuss fabrics, construction, and styling tips, as showcasing expert knowledge will be crucial in building trust with clients.
✨Embody the Brand Culture
Understand the essence of the Phoebe Philo house culture and be prepared to articulate how you can embody this in your interactions. Share your passion for the brand and how it aligns with your personal style and values.
✨Engage with Current Affairs
Since the role involves engaging clients on various topics, stay updated on current affairs and cultural trends. This will help you connect with clients on an intellectual level and demonstrate your ability to engage in meaningful conversations.
