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- Tasks: Resolve technical issues and support users with hardware and software problems.
- Company: Join a fast-growing Managed Service Provider that values collaboration and professional development.
- Benefits: Enjoy hybrid work options, competitive salary, and a supportive family-like culture.
- Why this job: Be part of a dynamic team using cutting-edge technology with clear career progression.
- Qualifications: Experience with Azure, 365, Networking, and Cybersecurity is essential.
- Other info: Opportunity to work closely with leadership in a thriving environment.
The predicted salary is between 40000 - 50000 £ per year.
Do you want to be an exceptional 3rd line support engineer that gets heavily involved with final escalations in a dynamic, growing team? Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?
You’ll be working with a superb, fast growing Managed Service Provider working alongside their support team as a point of escalation for the 1st & 2nd line engineers. There is a direct roadmap from a career progression point of view & they’re a fantastic business, with exceptional leadership and somewhere that values their workers, offering that family feel culture.
Primary Responsibilities:- Technologies: experience with Azure, 365, Windows, Intune, Entra ID, Networking, Cyber
- Resolving Incidents: Resolved technical problems passed on from 2nd line.
- Keep Systems Running Smoothly: Do regular updates, fix network problems, and apply patches.
- Help Users: Support staff with any problems using their hardware, software, or internet.
- Work with the Team: Support the wider 3rd line support team and help with bigger technical problems or projects.
- Documentation: Log issues, how they were fixed, and any system changes.
We are looking for an impressive 3rd Line Support engineer that wants to excel in the MSP space using the latest cutting-edge technology.
Contact Detail:
Confidential - UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer (Azure, 365, Networking, Cyber)
✨Tip Number 1
Familiarise yourself with the latest updates and features in Azure, Microsoft 365, and networking technologies. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to staying current in a rapidly evolving field.
✨Tip Number 2
Engage with online communities or forums related to 3rd line support and the specific technologies mentioned in the job description. Networking with professionals in the field can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential technical interviews by practising common troubleshooting scenarios that involve Azure, 365, and networking issues. This hands-on approach will help you articulate your problem-solving skills effectively during the interview.
✨Tip Number 4
Research the company culture and values of the Managed Service Provider you're applying to. Tailoring your conversation during interviews to reflect how your personal values align with theirs can make a strong impression.
We think you need these skills to ace 3rd Line Support Engineer (Azure, 365, Networking, Cyber)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a 3rd Line Support Engineer. Familiarise yourself with the technologies mentioned in the job description, such as Azure, 365, and Networking.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your expertise in resolving technical issues and supporting users, as well as any experience with the specific technologies listed.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background makes you a great fit for their team and express your enthusiasm for working with cutting-edge technology in the MSP space.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Confidential - UK
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Azure, 365, and networking technologies. Bring specific examples of how you've resolved complex technical issues in the past, as this will demonstrate your capability to handle the responsibilities of a 3rd Line Support Engineer.
✨Emphasise Team Collaboration
Since the role involves working closely with 1st and 2nd line engineers, highlight your ability to collaborate effectively within a team. Share instances where you’ve supported colleagues or contributed to team projects, showcasing your teamwork skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when troubleshooting issues, as this will help interviewers understand how you approach challenges in a real-world context.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, career progression opportunities, and the technologies they use. This shows your genuine interest in the role and helps you determine if the company aligns with your career goals.
