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- Tasks: Coordinate In Room Dining operations, manage orders, and ensure guest satisfaction.
- Company: Join The Connaught, a prestigious 5-Star hotel in Mayfair known for luxury and exceptional service.
- Benefits: Enjoy competitive salary, enhanced family policies, health support, and generous discounts.
- Why this job: Be part of a dynamic team in a renowned hotel with opportunities for growth and recognition.
- Qualifications: Previous experience in a similar role and excellent customer service skills are essential.
- Other info: Flexible hours and a vibrant work culture await you at this award-winning establishment.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a talented and passionate In Room Dining Coordinator to join the In Room Dining department at the award-winning 5-Star deluxe hotel - The Connaught. Found at the heart of Mayfair village, The Connaught blends tradition with contemporary flair. With its bespoke service, 3,000-piece art collection, three Michelin-starred restaurant Hélène Darroze at The Connaught and London’s only Aman Spa, it has always been the choice for connoisseurs of the art of living well.
As In Room Dining Coordinator you will play a key role in supporting the In Room Dining and Butler department to ensure an efficient and smooth running of the daily operation. You are responsible for managing telephone calls, dispatching orders from guests and following up communication to ensure excellent guest satisfaction. You will also have a great knowledge of the hotel amenities and food and beverage menus.
You will be an excellent team player with exceptional interpersonal skills and the ability to build relationships at all levels. You will take pride and attention to detail in your work and have outstanding customer service skills. You will be flexible, able to use your initiative and organise your activities well to maximise efficiency without compromising on standards. We anticipate that the ideal candidate will have worked in within a similar environment.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:
- Financial Stability
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme.
- Health and Wellbeing Support
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers.
- Eye test vouchers and contributions towards glasses.
- 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
- Recognition and Career Development
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
- Memorable experiences
- Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
- Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount across Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Contact Detail:
The Connaught Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Coordinator
✨Tip Number 1
Familiarise yourself with The Connaught's unique offerings, such as their Michelin-starred restaurant and exclusive amenities. This knowledge will not only impress during your interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone, as this role involves managing calls and dispatching orders. Role-playing scenarios with a friend can help you feel more confident and articulate when discussing guest needs.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've handled challenging situations in the past. Highlighting your ability to maintain high standards under pressure will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of The Connaught if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace In Room Dining Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the In Room Dining Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Create a CV that emphasises your relevant experience in hospitality, particularly in roles involving customer service and coordination. Use specific examples to demonstrate your interpersonal skills and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and why you want to work at The Connaught. Mention any previous experience in similar environments and how you can contribute to their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at The Connaught
✨Know the Hotel Inside Out
Familiarise yourself with The Connaught's amenities, dining options, and unique offerings. Being able to discuss the hotel’s features and services will show your genuine interest and help you stand out.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight how you handled difficult situations and ensured guest satisfaction, as this role heavily relies on these skills.
✨Showcase Your Team Player Attitude
Be ready to discuss how you work collaboratively with others. Share specific instances where you contributed to a team’s success, as this position requires strong interpersonal skills and teamwork.
✨Emphasise Attention to Detail
Since the role involves managing orders and ensuring smooth operations, be prepared to talk about how you maintain high standards in your work. Provide examples of how your attention to detail has positively impacted your previous roles.
