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- Tasks: Lead a dynamic team during night shifts, ensuring excellent customer service and store operations.
- Company: Join Tesco, a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy flexible hours, 10% discounts, holiday perks, and access to wellbeing services.
- Why this job: Experience variety daily, develop your career, and be part of an inclusive team culture.
- Qualifications: Must be 18 or over; strong communication and leadership skills are essential.
- Other info: Flexible working options available; we celebrate diversity and support all colleagues.
About the role
Availability Window
- Sun 22:00:00 - 07:00:00
- Mon 22:00:00 - 07:00:00
- Fri 22:00:00 - 07:00:00
- Sat 22:00:00 - 07:00:00
Our Shift Leader rate of pay starts from £14.76 an hour. For all hours worked between midnight and 6am you will receive an additional night premium of £2.35 per hour worked. Additional payments may also apply depending on location. It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we'd like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It's a committed role, full of everyday challenges, but that's one of the things that makes it so exciting. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You'll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
As a Shift Leader you'll:
- Work in a fast-paced retail environment, with bags of variety
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
- Be there for customers, listening to them and helping to make sure they leave the store with what they came for
- Look for ways to improve service, including coaching your colleagues and giving feedback to the team
- Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
- Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
- Lead from the front, and set a great example for your colleagues in everything you do
Please note that you need to be 18 or over to apply for this role.
What is in it for you
There are a lot of reasons why Tesco is a great place to work. Here are just a few of them:
- There's bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
- We take your development seriously, so this is a great place to get on in your career. You'll have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want
- It's an inclusive place where everyone's welcome. We celebrate the individuality of our colleagues - because they are what makes Tesco, Tesco
- Your voice matters, and we'll always welcome and listen to your ideas and opinions
- We put your wellbeing first, and support is always available if you need it
- Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you'll be in good company
What's in it for you
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life's moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
You will be responsible for:
- Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
- Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
- Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
- Being the go-to person for colleagues in the absence of a manager for day-to-day queries
- Making sure the store is always clean, tidy, and well-presented
- Supporting managers to coordinate seasonal, community and charity events
- Contributing to a great team atmosphere, that's inclusive of everyone
- Providing great customer service, by listening to our customers and putting them first in everything you do
- Keeping the team well-informed and up to speed on any communications, changes, or updates
- Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
- Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
- Following health and safety routines and procedures, and ensuring colleagues do the same
- Recognising and celebrating colleagues within the team who are providing great service
You will need:
- To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
- To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
- To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
- To be comfortable taking the lead, and overseeing the store in the absence of your Manager
- To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
- To be motivating, so you can inspire your team to deliver beyond expectations
- To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.
Tesco Shift Leader - Nights - Dungannon Superstore employer: Tesco UK
Contact Detail:
Tesco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Shift Leader - Nights - Dungannon Superstore
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service philosophy. Understanding their commitment to serving customers and communities will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in fast-paced retail environments. Be ready to share specific examples of how you've successfully managed teams or improved customer service in similar roles.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate a team. Think of instances where you've inspired colleagues to exceed expectations, as this is crucial for the Shift Leader role.
✨Tip Number 4
Be open about your availability and flexibility. Since Tesco values adaptability, showing that you're willing to work varied hours can make you a more attractive candidate.
We think you need these skills to ace Tesco Shift Leader - Nights - Dungannon Superstore
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Shift Leader position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Customer Service Skills: Since customer service is at the heart of Tesco's operations, emphasise any previous experience you have in providing excellent customer service. Use specific examples to demonstrate how you've met customer needs in the past.
Showcase Leadership Qualities: As a Shift Leader, you'll need to guide and support your team. Include examples of how you've successfully led a team or taken initiative in previous roles, showcasing your ability to motivate and inspire others.
Express Flexibility and Availability: Mention your availability clearly in your application. Since the role requires working nights and weekends, be upfront about your willingness to work during these hours and any flexibility you can offer.
How to prepare for a job interview at Tesco UK
✨Understand the Role
Make sure you have a clear understanding of what a Shift Leader does at Tesco. Familiarise yourself with the responsibilities, such as coordinating the team and ensuring customer satisfaction. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and create a positive work environment.
✨Emphasise Customer Service
Tesco places a strong emphasis on customer service. Be ready to discuss how you would handle various customer scenarios and ensure that every shopper leaves satisfied. Share any relevant experiences that showcase your commitment to excellent service.
✨Be Flexible and Open-Minded
Since the role requires working nights and potentially varying hours, express your flexibility regarding shift patterns. Show that you're adaptable and willing to accommodate the needs of the store while balancing your own schedule.
