Director of Business Intelligence

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Director Business Intelligence Department: Customer Operations Employment Type: Permanent - Full Time Location: UK - London

Your new company: A tech scale up with Big Plans. When you join Exclaimer you will join a global award winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture. We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 50,000 customers in 150+ countries.

The Director of Business Intelligence role is an exciting opportunity to shape the future of data-driven decision-making within the business. In this role, you will lead a team of Data and Analytics Managers, delivering high-quality reporting and dashboards that provide critical insights to drive performance across the organisation. You will play a pivotal role in shaping the company's data strategy, working closely with Data Engineering and FP&A functions to ensure we have the tools, infrastructure, and capabilities to support a best-in-class approach to business intelligence.

Key Responsibilities:

• Delivery: Implement a system to capture and prioritise reporting requirements from the business. Resource and manage a team to deliver validated reporting to business leaders and functional analysts. Act as a bridge between the business and the Data Engineering team to ensure our data models meet the needs of the business. Identify data governance and integrity issues that impact the accuracy of our reporting, coordinating with relevant teams (Business Systems, Operations & Data Engineering) to resolve the root cause.
• Coordination: Help develop and maintain functional and strategic reporting frameworks, ensuring companywide visibility into performance. Monitor metrics & KPIs, to identify opportunities for further analysis, driving insight generation. Identify and address capability or resource gaps required to implement our data strategy, building business cases as needed to generate support. Standardise reporting through dashboards and structured review cadences.
• Communication & Collaboration: Provide clear, concise performance updates to leadership, surfacing key insights and trends. Guide the business in best practice for strategic and operational reporting, championing data literacy and working with teams to enhance their understanding of data. Act as a bridge between teams, ensuring transparency, alignment, and clarity on priorities. Establish regular leadership check-ins and decision-making forums to drive data led insight generation.

Skills Knowledge and Expertise:

• Expertise in business analysis, data visualisation and programme management.
• Strong background in business strategy, SaaS operating models & data models.
• Ability to drive cross-functional collaboration and leadership engagement.
• Data-driven mindset with proficiency in reporting, dashboard and data management tools (e.g. Salesforce, PowerBI, DataBricks, Funnel.io).

Benefits: We offer you a challenging job in a growing and truly global international SaaS company with a competitive compensation structure. Remote / Hybrid working, Healthcare, Life insurance, 6 weeks - work anywhere option per year, Employee Assistance program, Contributory retirement savings plan, Opportunities for training & development, Great team and culture, Discounts portal, Income protection Insurance, Online GP services.

Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.