Specialist, Project Operations

At Journey Further, we don’t just deliver results – we push the boundaries of what’s possible. Founded in the UK in 2017, the agency has rapidly grown to over 160 specialists across offices in London, Leeds, Manchester and New York City, all on a mission to take brands beyond the limits of performance, platform optimization, and human potential. As a global, full-service digital media agency, we believe in transparency, innovation, and expertise to create partnerships that drive real, measurable impact.

We are looking for a highly organised, proactive, and detail-oriented Specialist, Project Operations to join our expanding Project Management team. This is an excellent opportunity for an ambitious individual eager to kickstart their career in agency project management and gain exposure to the exciting world of performance marketing. You will play a crucial role in supporting the smooth execution of client onboarding/offboarding, project setup, sales and product team project support and contributing to overall project management excellence.

What you will do:

• Support client onboarding and off-boarding process, ensuring that process and timings are adhered to
• Assist creation and maintenance of project plans, scoping, timelines, and alerting resource management to up and coming resourcing requirements
• Coordinate internal meetings, including scheduling, agenda preparation, and following up on action items.
• Monitor project progress against timelines, identifying potential roadblocks and flagging them to senior resourcing
• Support the on-boarding and off-boarding of client projects, ensuring all necessary documentation and systems are in place
• Assist in management of project documentation, ensuring all files are organised, up-to-date, and easily accessible
• Work within the Project Management team to streamline processes and improve efficiency
• Coordinate with internal departments, such as sales, finance, and the service channels, to ensure seamless operations and end-to-end customer experience
• Facilitate clear and consistent communication between internal teams to drive an integrated approach
• Act as a point of contact for internal project-related queries, redirecting as necessary
• Support the preparation of client reports and presentations, ensuring accuracy and timely delivery
• Foster a collaborative environment by supporting cross-functional initiatives
• Identify recommended process improvements to enhance client experiences and operational efficiency
• Participate in the development and implementation of new procedures and systems
• Provide feedback and insights to the tech and operations team to support continuous improvement
• Maintain process and procedure training documentation, ensuring employees have access to up to date training material
• Support the operations team with administrative tasks such as data entry, system imports/exports
• Provide administrative support to other departments or projects

Requirements:

• You have 1-2 years experience in Project Management / Exec role or similar
• You ideally have experience working in an agency environment
• You understand Paid Search, Paid Social and other service channels
• You’re organised with a strong attention to detail and the ability to manage multiple tasks simultaneously
• You have excellent written and verbal communication skills, with the ability to communicate clearly and concisely
• You’re a self-starter with a proactive attitude and a willingness to take initiative
• You have strong problem-solving abilities and a resourceful approach to challenges
• You’re proficient in Google Suite and familiar with project management software (e.g., Screendragon or similar) or CRM systems
• You thrive and adapt in a dynamic, fast-paced agency environment
• You’re collaborative, supporting colleagues and contributing to a positive team culture
• You have a genuine interest in the digital marketing landscape and a desire to learn about performance strategies

Location: Leeds, London

Salary: Will be dependent on location

Process: Apply via the Journey Further website, any applications not submitted via the website will not be considered. If your application is successful, you can expect:

• Step 1: Screening call with a member of the Talent Acquisition team
• Step 2: In-person, task based interview with members of the Project Management team

We are unable to provide sponsorship for this role. Please do not apply if you do not have the right to work in the UK.

Diversity & Inclusion: Journey Further takes pride in creating an environment where everyone can be themselves. This starts with recruitment. We pledge to make our roles as open as possible and to provide equal opportunities to everyone that is kind enough to give us their time. All recruitment decisions we take will be based solely on the positive skills and behaviours that applicants display and absolutely nothing else. We do not discriminate based on any personal characteristic, we are a people first agency and we care about and celebrate individuals. If something is important to you, it's important to us. If you have a particular need during the application process or during your time at Journey Further, please let us know.