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For Companies At a Glance
- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and security.
- Company: Andras Hotels is Northern Ireland's largest hotel group, dedicated to hospitality and tourism.
- Benefits: Enjoy discounted hotel rates, health care plans, and employee appreciation events.
- Why this job: Join a dynamic team, develop your skills, and make a real impact in hospitality.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Opportunities for training and career progression through Andras Academy.
About Us
Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
The Night Supervisor is instrumental in overseeing the running of the hotel from sunset to sunrise. This is a hands-on role managing guest expectations and ensuring the standards of the brand are maintained. As a Night Supervisor, particular emphasis is placed upon maintaining the security of the hotel and you may at times assist other departments to ensure an excellent service is provided to our guests.
Hours: 40 hours
What We Offer
- Discounted Hotel Rates across thousands of hotels worldwide for employees and for family and friends
- Health Care Cash Plan
- Diamond membership of Kingsbridge Hospital Group
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Cycle to work
- Recruit a friend scheme
- Employee Appreciation and Social Events
- Employee of the Month Award £20 for completion of FLOW training
- Increased Annual leave with service
- Discount at Bodyscape Employee rate and family and friend rate
- Cyrospa discount rate at Bodyscape
- Communication and advice on Health and Wellbeing
- Andras Academy Training and Development Programmes and progression opportunities within the Andras Hotels Group
- Work for globally renowned Hotel Brands
- Reward Club Incentive Scheme
- Hotel Incentive scheme
Important Information
Location: The Marcus, Tapestry Collection by Hilton, 39-41 Main Street, Portrush, Northern Ireland, County Antrim, BT56 8BL
Date Posted: 2nd June 2025
Closing Date: 16th June 2025
Industry: Hospitality
Job Type: Full time
Salary: £14.00 Hourly
Your day to day
- Welcome guests in a friendly, prompt and professional manner recognising Loyalty Club Members and returning guests.
- Check in/check out guests according to procedure.
- Up-sell services to maximise hotel revenue.
- Promptly resolve customer issues, requests and enquiries.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up.
- Accurately process cash and credit card transactions using established procedures.
- Be full conversant and comply with the Health and Safety procedures of the hotel.
- Immediately report any Health and Safety incidents, security breaches, concerns or suspicious behaviour to manager on duty.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- Good local knowledge enabling you to provide information to guests of local tours, attractions etc.
- Run nightly reports from hotel software as per hotel standard.
- Complete necessary reports required by management to agreed standard.
- Act as Duty Manager when required.
Food and Beverage
- Support in set up of breakfast buffet.
- Serve food and beverages to the standards set out by the hotel at all times.
- Demonstrate service attributes in accordance with industry expectations and company standards including attentiveness, anticipation, accuracy and maintaining high levels of knowledge about the products and services offered by the hotel.
- Participate in any training sessions, briefings and meetings as and when requested.
- Complete end of day procedures including till reconciliation.
Safety & Security
- Responsible for the safety and security of the guests and maintenance of the hotel at night.
- Perform regular night-time walks around the hotel.
- Ability to carry out basic first aid when required.
- Perform the role of the hotel fire warden and any associated duties.
- If required, deal with difficult guests.
- Make contact with police/ambulance and other emergency services if required.
- Remove potential hazards where appropriate to ensure the hotel is a safe environment.
How do I deliver this?
Our success is the result of staying true to our Vision, Mission, and Values. Specifically, we live these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
What you will need
Required criteria:
- Experience within a customer service role.
- Good communication and organisational skills.
- Strong IT competency.
Desired criteria:
- 1 year experience in a supervisory role within a hotel environment.
- Experience in a branded hotel.
The Marcus, Tapestry Collection by Hilton - Night Supervisor employer: Andras Hotels
Contact Detail:
Andras Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land The Marcus, Tapestry Collection by Hilton - Night Supervisor
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Supervisor at The Marcus. Understanding the nuances of guest relations, security protocols, and emergency procedures will help you demonstrate your readiness for the role during any discussions.
✨Tip Number 2
Network with current or former employees of Andras Hotels. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the position.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've handled difficult situations in the past. This will highlight your problem-solving skills and ability to maintain high standards under pressure.
✨Tip Number 4
Research the Tapestry Collection by Hilton and its values. Aligning your personal values with those of the brand can help you articulate why you're a great fit for the Night Supervisor role during interviews.
We think you need these skills to ace The Marcus, Tapestry Collection by Hilton - Night Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any supervisory roles you've held. Emphasise skills that align with the responsibilities of a Night Supervisor, such as communication, organisation, and IT competency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your ability to manage guest expectations and maintain hotel standards during night shifts.
Highlight Relevant Experience: In your application, clearly outline any previous experience in a hotel environment, especially in supervisory positions. If you have experience dealing with customer issues or managing safety and security, make sure to include those details.
Showcase Your Knowledge of the Company: Research Andras Hotels and mention their values and commitment to hospitality in your application. This shows that you are genuinely interested in the company and understand its mission, which can set you apart from other candidates.
How to prepare for a job interview at Andras Hotels
✨Showcase Your Customer Service Skills
As a Night Supervisor, you'll be managing guest expectations. Be prepared to share specific examples from your past experiences where you successfully resolved customer issues or enhanced guest satisfaction.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you would handle communication with both guests and team members during the night shift.
✨Highlight Your Leadership Experience
Since the position involves supervisory responsibilities, emphasise any previous leadership roles you've held. Discuss how you motivate a team and ensure high standards of service, especially during challenging situations.
✨Familiarise Yourself with Hotel Safety Protocols
Safety and security are paramount for a Night Supervisor. Brush up on common hotel safety procedures and be ready to explain how you would handle emergencies or security breaches, showcasing your ability to maintain a safe environment for guests.
