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- Tasks: Engage with trade members, recommend products, and provide excellent customer service.
- Company: B&Q is dedicated to helping customers improve their homes with confidence and creativity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: Great communication skills, teamwork, and a passion for helping customers.
- Other info: Flexible shifts available, including weekends and evenings, in a supportive work environment.
B&Q Chesterfield, England, United Kingdom Customer Advisor – TradePoint B&Q Chesterfield, England, United Kingdom 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Shifts available Monday – Sunday, 7.00am – 10.00pm UK Notional hourly rate ÂŁ 12.71 per hour B&Q Chesterfield We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services. Overview Customer Advisor – TradePoint Part time – 18.75 hours per week 3 Month Fixed Term Contract Shifts available Monday – Sunday, 7.00am – 10.00pm UK Notional hourly rate ÂŁ 12.71 per hour B&Q Chesterfield We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services. What\’s the job? The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them. What We Need A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for a new business opportunities. You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme. You’ll be happy to continuously develop your skills through training and by learning from others. You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays. What\’s in it for me? As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities . You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best. So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments. Seniority level Seniority level Not Applicable Employment type Employment type Part-time Job function Job function Other Industries Retail Referrals increase your chances of interviewing at B&Q by 2x Sign in to set job alerts for “Customer Advisor” roles. 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Customer Advisor - TradePoint employer: B&Q
Contact Detail:
B&Q Recruiting Team
recruitment@b-and-q.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - TradePoint
✨Tip Number 1
Familiarise yourself with B&Q's products and services, especially those related to TradePoint. Understanding the range of offerings will help you engage more effectively with customers and demonstrate your knowledge during conversations.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about home improvement topics. This will help you become more comfortable in discussing products and services, which is crucial for building relationships with trade members.
✨Tip Number 3
Be prepared to showcase your flexibility and teamwork skills. Think of examples from past experiences where you've successfully worked in a team or adapted to changing situations, as these qualities are highly valued in this role.
✨Tip Number 4
Research B&Q's commitment to diversity and inclusion. Being knowledgeable about their values can help you align your responses during interviews and show that you share their vision for a welcoming workplace.
We think you need these skills to ace Customer Advisor - TradePoint
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Advisor at TradePoint. Highlight your communication skills and ability to build relationships in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your customer service experience and any relevant retail background.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully engaged with customers or contributed to a team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at B&Q
✨Know the Company Values
Before your interview, take some time to research B&Q's values and mission. Understanding their commitment to diversity, inclusion, and customer service will help you align your answers with what they stand for.
✨Showcase Your Communication Skills
As a Customer Advisor, strong communication is key. Prepare examples of how you've effectively engaged with customers in the past, highlighting your ability to listen and respond to their needs.
✨Demonstrate Teamwork
B&Q values team players. Be ready to discuss experiences where you've successfully collaborated with colleagues to achieve a common goal, especially in a retail or customer service setting.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios, such as dealing with a difficult customer or recommending products. Think of relevant examples from your past experiences to illustrate your problem-solving skills.
