7.5T Delivery Driver

About Creed

Creed is a family business, established in 1972, which is ambitious with its growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It’s a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work, with great people and in 2020 were listed by Sunday Times as one of the top 100 companies to work for, having achieved a two star status with best companies. Our people are committed to our values, choose their attitude and focus on the needs of the customer. They work hard and are committed to providing a great service but want to have some fun and development along the way. Our employees often get involved in charity events, attend the company conversations, put forward their ideas for improvement and contribute in the team briefings. Our core business values are being: Commercial, Proud, Friendly and Nurturing.

Role Details

Being a Driver at Creed Foodservice is much more than meeting each delivery on time. In all of our driving roles you will have the opportunity to get to know your regular customers and deliver a personalised service. Many of our Drivers follow regular routes several days per week and build friendships with the customers that they deliver to, often finding their Coffee or Tea, just the way that they like it when they arrive to deliver to regular routes. Our drivers receive recognition for their positive attitude, friendly jokes, and willingness to help both from our customers and other teams with some being recognised and receiving awards from our Chief Executive and Managing Director. Being a Driver at Creed isn’t just about ensuring each delivery reaches our customers on time, you are able to build genuine relationships with the Chefs and other staff in a variety of Schools, Care Homes, Pubs, Restaurants, Hotels, Leisure facilities and more and have the autonomy to go the extra mile to deliver excellent service for them because we #BelieveInMore.

Everyone in our business understands the importance of our Drivers and we make sure that every new starter in our business has the opportunity to spend a day being a Drivers Mate as part of their induction, so they fully understand the valuable part that you play, delivering excellent service to our customers and making sure that our customers can prepare delicious meals for theirs.

As well as being a valued member of the team and providing great service to our customers you will make multiple drops in a day, delivering temperature-controlled products (both frozen and refrigerated) so you will need to carry out temperature checks and ensure that you take the necessary breaks required to avoid tacho infringements. Your safety is important to us, so we want you to follow all legislative requirements, including drivers hours and to drive with due care and attention. You will also need to complete all of the necessary paperwork accurately and in a timely fashion (VC40, Temperature Records, Debrief), Conduct all daily checks, resolve any issues and report any accidents that may occur and ensure that the vehicle (and where applicable fridge and freezer) are fuelled.

Some responsibilities include:

• Ensure an efficient and reliable service is delivered to all customers on allocated routes.
• Maintain contact with the Transport management team to ensure customer expectations can be proactively managed and that priority drops always reach their destination when challenges arise.
• Support the Transport team and other drivers to reduce and prevent failed deliveries by taking additional deliveries and supporting with vehicle recovery where feasible.
• Update customer records to ensure that useful information is available to drivers covering allocated routes (e.g what three words) for delivery points.
• Promote the company and do everything possible to enhance the company’s image through appearance and behaviour.
• Maintain vehicle appearance in line with company policies.
• Ensure compliance with all legislative requirements, including adherence to drivers hours and rest breaks.
• Ensure that vehicles are driven with due care and attention.
• Accurate completion of all paperwork/EPOD including credits, returns, temperature records, VC40 & Debrief.
• Complete all daily checks and ensure that both the Vehicle and Freezer are fuelled.
• Read, understand, and adhere to the Drivers Handbook guidelines and SSWs at all times.

The Ideal Candidate

• Excellent communication, interpersonal, and customer service skills.
• Approachable and adaptable individual with a can-do attitude.
• Good working knowledge of Working Time Directive and Drivers hours regulations (EC) 561/2006.
• High attention to detail and the ability to ensure vehicle and product checks are carried out effectively.
• A minimum of one year of multi-drop delivery experience.

Essential

• Driving license
• Tacho card and full CPC hours.

Work Schedule

Monday, Tuesday, Friday and Saturday 4:30am-14:00pm

What you get in return

• Training and development and career progression opportunities.
• Recognition for doing a great job and going the extra mile from customers, your department and the rest of the business.
• Respect and support from your team, supervisors and managers.
• 33 Days of annual leave per year.
• Life insurance for 2 times your annual salary.
• Employee discount on purchases and regular special offers for staff.
• Access to an online discount portal, providing discounts for gyms, the cinema, supermarkets, high street retailers, cashback for changing your electricity supplier and much more helping you to save money on purchases that you would ordinarily make.
• Employee assistance programme that offers confidential support and advice which includes free access to legal advice, wellness programmes and much more.
• Auto-Enrolment Pension Scheme.
• Creed also offer employees the opportunity to join our Savings Scheme, join the Staff Lottery to support our selected charities and be in with the chance of winning £250 each month, an additional day off each year which you can use to help a charitable cause of your choice and much more.
• We are also a Living Wage Foundation accredited employer.