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- Tasks: Support customers' cloud journeys and drive product adoption through workshops and operational reviews.
- Company: Join Vision Municipal Solutions, a leader in IT technology and cloud solutions.
- Benefits: Enjoy a hybrid work model and competitive salary with opportunities for growth.
- Why this job: Be part of a mission-driven team that values transparency, responsibility, and continuous improvement.
- Qualifications: Experience in IT project management or as a system administrator; strong tech understanding required.
- Other info: This is a mid-senior level contract role based in Leeds, England.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Customer Success Manager - IT Technology/Cloud role at Vision Municipal Solutions.
The Mission: To create environments where our customers can succeed, delivering value through secure, lean, automated operations, and fostering innovation. We emphasize principles: DO THE RIGHT THING, TAKE RESPONSIBILITY, BE TRANSPARENT, CONTINUOUSLY IMPROVE, and TAKE PRIDE.
We are seeking a Technical Customer Success Manager with:
- Excellent understanding of technology and security fundamentals.
- Experience in technical project/program management or 4 years as an IT system administrator.
- Experience with PaaS and SaaS, including collaboration tools and IAM.
- Strong organizational, analytical, and influencing skills.
- Fluency in English.
Preferred qualifications include experience with Google Workspace or GCP, cloud security, mobile device management, and data loss prevention technologies.
The Role: Support and drive our customers' cloud journey, collaborate cross-functionally, and promote adoption of Google products. You will be the primary contact for customers at an admin/technical level, providing workshops, operational reviews, and troubleshooting.
Responsibilities:
- Serve as a primary liaison for customers.
- Deliver workshops and operational calls.
- Develop initiatives to improve product adoption and customer satisfaction.
- Support technical relationships with product and solution briefings.
- Troubleshoot and escalate issues as needed.
If interested, apply today with an updated CV.
Additional Details:
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Other
- Industries: Administrative and Support Services
- Location: Leeds, England, UK
This job is active and accepting applications.
Customer Success Manager - IT Technology/Cloud employer: Vision Municipal Solutions
Contact Detail:
Vision Municipal Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - IT Technology/Cloud
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Google Workspace and GCP. Being able to discuss these tools confidently during your interview will demonstrate your technical knowledge and readiness for the role.
✨Tip Number 2
Prepare examples from your past experience that showcase your ability to drive customer success and improve product adoption. Highlighting specific achievements can help you stand out as a candidate who aligns with the company's mission.
✨Tip Number 3
Research Vision Municipal Solutions and their approach to customer success. Understanding their values, such as transparency and continuous improvement, will allow you to tailor your responses and show that you're a good cultural fit.
✨Tip Number 4
Network with current or former employees of Vision Municipal Solutions on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Customer Success Manager - IT Technology/Cloud
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT project management, cloud technologies, and customer success. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's mission and values. Explain how your skills and experiences align with their principles, such as transparency and continuous improvement.
Highlight Technical Skills: Emphasise your technical expertise, particularly in PaaS, SaaS, and any relevant tools like Google Workspace or GCP. Provide specific examples of how you've used these technologies to drive customer success.
Showcase Problem-Solving Abilities: Include examples of how you've successfully resolved technical issues or improved customer satisfaction in previous roles. This will demonstrate your analytical and influencing skills, which are crucial for this position.
How to prepare for a job interview at Vision Municipal Solutions
✨Understand the Company Values
Before your interview, make sure you understand Vision Municipal Solutions' core principles: doing the right thing, taking responsibility, being transparent, continuously improving, and taking pride. Be prepared to discuss how your personal values align with these principles.
✨Showcase Your Technical Knowledge
As a Customer Success Manager in IT Technology/Cloud, it's crucial to demonstrate your understanding of technology and security fundamentals. Be ready to discuss your experience with PaaS, SaaS, and any relevant tools like Google Workspace or GCP during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage customer relationships. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Highlight Your Communication Skills
Since you'll be the primary contact for customers, strong communication skills are essential. Practice articulating complex technical concepts in a clear and concise manner, as well as demonstrating your ability to foster collaboration across teams.
