Quality Monitoring and Risk Officer

Let’s grow together!

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Quality Monitoring and Risk Officer looking for an opportunity to grow in a fast-paced, friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

What you’ll be doing

• Undertake regular quality and compliance assessments and maintain appropriate records of competency for Motor Finance staff

• Efficiently compile and record audit results and analysis to facilitate the production of monthly management information

• Deliver constructive feedback on quality monitoring to promote a standard of excellence in all aspects of Motor Finance activity

• Highlight any risks identified while carrying out reviews immediately to line manager

• Identify and share best practice across Motor Finance and assist with the development of processes and procedures

• Assist the Motor finance management team during Compliance Monitoring and Internal Audit reviews

• Assist with the development and delivery of robust quality monitoring processes where the customer journey is at the heart of everything we do

• Preparation of;

o Motor finance monthly submissions, to the Bank’s governance committees, Operational Risk (ORC) and Customer and Conduct (CCC).

o Annual Product Reviews for delivery to the Product Review Forum (PRF).

• FLA Lending Code – undertake Annual Alignment Self Assessment

• Support Motor Finance Operational Risk management via Magique and maintain relationship with the Operational Risk team.

• Maintenance of Motor Finance Business Continuity Plan on Clearview

• GDPR – point of liaison with the Bank’s data Protection Office

• Finance and Leasing Association matters arising

What you’ll bring to the team

• Excellent written and verbal communication skills

• Ability to anticipate and respond positively to changing situations

• Ability to challenge business policies, processes and procedures in a constructive manner

• Have a track record in delivering outstanding customer service

• Be capable of organising and prioritising workloads, ensuring deadlines are always met

• Proactive approach, self-motivated and able to acquire new skills and grasp concepts quickly

• Generous holiday allowance, with a day off for your birthday!

• Paid community volunteering

• Company-wide, profit-sharing bonus

• Pension plan – we’ll contribute up to 10% of your annual salary

• Life assurance and personal accident cover

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. Emerging from the pandemic, most teams are moving towards hybrid working, splitting their week between the office and home.

You will be required to work 37.5 hours per week, between the hours of Monday to Friday 08:30 – 17:00 (one hour for lunch). Hybrid role three days minimum in the office (Monday to Wednesday).

On occasion, you may be asked to work such hours, on such days, at your office base, as necessary for the reasonable execution of your duties under your Contract of Employment.

Be yourself

We welcome diversity and we care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Formed in 2020, our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We offer a range of support to help you care for your wellbeing, from our free Employee Assistance Programme to our qualified Wellbeing team who are on hand to connect you with the help you need to get more out of life.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.