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For Companies At a Glance
- Tasks: Provide technical support, manage service tickets, and resolve hardware/software issues.
- Company: Join Assured Data Protection, a leader in data backup and disaster recovery services.
- Benefits: Enjoy flexible working practices, team-building events, and a collaborative environment.
- Why this job: Be part of a dynamic team that values diversity and offers growth opportunities.
- Qualifications: Experience in IT support, familiarity with Windows/macOS, and strong problem-solving skills required.
- Other info: Must have the legal right to work in the UK; no visa sponsorship available.
The predicted salary is between 28800 - 43200 £ per year.
Location: Harewood, Leeds
Job Type: Full-Time
About Us
Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support. We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. Our global datacenters ensure data sovereignty, meeting your organization’s compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster.
Job Summary:
We are seeking a motivated and detail-oriented MIS Junior Engineer to join our MIS team in the Harrogate/Leeds area. This role primarily involves providing technical support to end-users, managing service tickets, setting up new user accounts, and resolving hardware and software issues. The ideal candidate has a passion for or experience in IT support and a commitment to delivering exceptional service.
Key responsibilities include:
- Serve as the first point of contact for end-user technical support requests, ensuring timely and effective resolution
- Manage and resolve service tickets related to hardware, software, and network issues
- Set up and configure new user accounts, including email, access permissions, and necessary software installations
- Install, troubleshoot, and maintain laptops, desktops, printers, and other peripheral devices
- Assist in the deployment and maintenance of software applications and updates
- Utilize remote management tools to provide support to remote users, ensuring seamless technical assistance regardless of location
- Document technical issues and solutions to contribute to the knowledge base
- Collaborate with the Global Information Security team to ensure compliance with security protocols
Key Requirements:
Experience and Qualifications:
- Multiple years of experience in IT support, internships, academic projects, or self-study
Technical Skills:
- Proficiency in Windows and macOS operating systems
- Familiarity with Active Directory, Office 365, and common IT support tools
- Basic understanding of networking concepts and troubleshooting
- Familiarity with laptop hardware components and experience in basic hardware repair and maintenance
- Experience using remote management tools to support remote users effectively
Soft Skills:
- Excellent problem-solving abilities and attention to detail
- Strong verbal and written communication skills
- Ability to work independently and as part of a team
- Customer-focused mindset with a commitment to providing high-quality support
Optional / Ideal Experience:
- Experience with ticketing systems such as Jira, Confluence, and Zendesk
- Certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate
What We Offer:
- Regular team-building and off-site company events
- A dynamic, inclusive, and collaborative work environment
At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.
MIS Junior Engineer employer: Assured Data Protection
Contact Detail:
Assured Data Protection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MIS Junior Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Active Directory and Office 365. Having hands-on experience or even a basic understanding of these systems can set you apart during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved technical issues. This will demonstrate your ability to handle the responsibilities of the MIS Junior Engineer role effectively.
✨Tip Number 3
Network with current or former employees of Assured Data Protection on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the MIS team, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your customer service mindset during the interview. Since the role involves providing support to end-users, demonstrating your commitment to high-quality service will resonate well with the hiring team.
We think you need these skills to ace MIS Junior Engineer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the MIS Junior Engineer position. Tailor your application to highlight relevant experiences and skills that match what the company is looking for.
Highlight Technical Skills: Make sure to emphasise your proficiency in Windows and macOS, as well as any experience with Active Directory, Office 365, and remote management tools. Mention any relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate if you have them.
Showcase Soft Skills: In your application, demonstrate your problem-solving abilities, attention to detail, and strong communication skills. Provide examples of how you've worked independently and as part of a team, especially in customer-focused roles.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you're passionate about IT support and how your background makes you a great fit for the role. Use specific examples from your experience to illustrate your commitment to delivering exceptional service.
How to prepare for a job interview at Assured Data Protection
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description, such as Windows and macOS proficiency, Active Directory, and basic networking concepts. Brush up on any relevant tools like ticketing systems or remote management software to show you’re ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Be ready to discuss specific problems you've solved, focusing on your thought process and the steps you took to resolve them. This will demonstrate your analytical abilities and attention to detail.
✨Emphasise Your Customer Service Mindset
Since this role involves providing support to end-users, highlight your commitment to customer service. Share experiences where you went above and beyond to help someone, showcasing your communication skills and ability to work well under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges the MIS team faces. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
