Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist pet owners via online chat, addressing inquiries and providing guidance.
- Company: Creature Comforts is revolutionising veterinary care with modern clinics and technology.
- Benefits: Flexible hours, remote work options, and a supportive team culture.
- Why this job: Join a mission-driven team dedicated to enhancing pet care and owner experiences.
- Qualifications: Customer service experience preferred; empathy for pets and strong communication skills required.
- Other info: Inclusive recruitment process with accommodations available for all candidates.
The predicted salary is between 24000 - 36000 £ per year.
We are redesigning the entire veterinary experience to make access to care seamless, joyful, and everyday. With beautifully designed clinics and in-house purpose-built technology, we aim to transform how care is both accessed and delivered. Combining modern elegance and first-class pet care, our clinics will redefine the veterinary experience and provide a sanctuary that vet teams, owners, and pets genuinely want to hang out in. We are building the vet group of the future. Core to our values is a mutual benefit to all. Ensuring our veterinary teams, our pets and their owners, our suppliers, the local communities, and our investors share in the success of Creature Comforts.
We are seeking a highly motivated and compassionate individual to join our team as a Virtual Chat Support Specialist. In this role, you will be responsible for providing timely and accurate support to pet owners through our online chat platform. Your primary goal will be to assist clients with inquiries, provide guidance, and ensure a positive experience that reflects our clinic's commitment to outstanding customer service.
- Previous experience in customer service, virtual support, or a related field preferred.
- Strong written communication skills with the ability to convey information clearly and concisely.
- Empathy and compassion for pets and their owners, with a genuine desire to help others.
- Excellent problem-solving skills and the ability to think quickly and creatively in a fast-paced environment.
- Proficiency in typing and navigating virtual chat platforms or similar software.
- Familiarity with veterinary terminology and pet healthcare is a plus.
- Flexibility to work evenings, weekends, and holidays as needed.
This role will be the initial interaction with our members either via the chat function or telephone. The role will act as a centralized client care team member, triaging and managing client requests. The triage will need to resolve initial queries or direct these queries to appropriate team members.
- Engage with pet owners via our online chat platform to address inquiries related to appointments, services, medications, and general pet care.
- Provide knowledgeable and empathetic responses to client questions and concerns, demonstrating a genuine commitment to the well-being of their pets.
- Offer guidance and recommendations on preventive care, nutrition, behaviour, and other topics to promote pet health and welfare.
- Schedule appointments, manage client records, and coordinate follow-up communication as needed.
- Collaborate closely with veterinarians and other team members to escalate complex issues and ensure seamless client care.
- Maintain accurate documentation of client interactions and follow established protocols for confidentiality and data security.
- Continuously seek opportunities to improve service quality, streamline processes, and enhance the overall client experience.
- Stay informed about clinic policies, procedures, and services to provide accurate information to clients.
At Creature Comforts, we are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any reasonable accommodations due to a disability, we encourage you to inform us at any stage of the hiring process. Accommodations may include, but are not limited to, modified interview formats, assistive technology, extended time for assessments, or accessible meeting locations.
Virtual Care Assistant employer: Creature Comforts
Contact Detail:
Creature Comforts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Virtual Care Assistant
✨Tip Number 1
Familiarise yourself with veterinary terminology and pet healthcare. This knowledge will not only help you in the role but also demonstrate your commitment to understanding the needs of pet owners during the interview process.
✨Tip Number 2
Practice your typing and virtual chat skills. Since you'll be engaging with clients through an online platform, being quick and efficient in your responses will set you apart from other candidates.
✨Tip Number 3
Showcase your empathy and problem-solving abilities during any interactions you have with the team. Whether it's through networking or informal chats, demonstrating your genuine desire to help others can make a lasting impression.
✨Tip Number 4
Be flexible and open about your availability. Since the role requires working evenings, weekends, and holidays, highlighting your willingness to adapt your schedule can make you a more attractive candidate.
We think you need these skills to ace Virtual Care Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Virtual Care Assistant position. Tailor your application to highlight how your skills and experiences align with their needs.
Highlight Relevant Experience: Emphasise any previous experience in customer service or virtual support. Use specific examples that demonstrate your strong written communication skills and ability to handle inquiries effectively.
Show Empathy and Passion: In your cover letter or personal statement, convey your genuine compassion for pets and their owners. Share any personal stories or experiences that illustrate your commitment to pet care and customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Creature Comforts
✨Show Your Empathy
As a Virtual Care Assistant, empathy is key. Be prepared to share examples of how you've helped customers in the past, especially in challenging situations. This will demonstrate your genuine desire to support pet owners and their furry friends.
✨Familiarise Yourself with Veterinary Terminology
Having a basic understanding of veterinary terms can set you apart from other candidates. Brush up on common phrases and concepts related to pet healthcare so you can communicate effectively during the interview.
✨Demonstrate Problem-Solving Skills
Expect to be asked about how you would handle specific scenarios. Think of examples where you've successfully resolved issues or provided creative solutions in a fast-paced environment. This will showcase your ability to think on your feet.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the role and the company. Inquire about the team dynamics, training processes, or how they measure success in client interactions. This shows you're genuinely invested in the opportunity.
