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- Tasks: Lead IT service transition for strategic projects and ensure operational readiness.
- Company: Fimatix is a top software consultancy working closely with HM Government.
- Benefits: Contract role inside IR35 with opportunities for professional growth.
- Why this job: Join a dynamic team delivering impactful IT services in a fast-paced environment.
- Qualifications: 5+ years in IT service management with SC Clearance required.
- Other info: Immediate interviews available for qualified candidates.
The predicted salary is between 48000 - 72000 £ per year.
Fimatix are a leading Software Consultancy who specialise in working with HM Government. One of our HM Government clients has tasked us to recruit a Head of IT Service Management on a contract basis. This contract role is INSIDE IR35 and requires you to have current SC Clearance.
We are seeking a talented, results-driven, and versatile IT Service Management professional with extensive experience in service design, transition, and implementation across both physical and virtual environments. The ideal candidate is dynamic, highly committed, and brings a structured, analytical, and enthusiastic approach to delivering complex IT services in fast-paced, enterprise-scale environments. The candidate will have at least 5+ years’ experience leading IT service management.
This role requires a high level of stakeholder management, the ability to translate a set of data requirements into principles, capabilities and a coherent architecture. The candidate will have IT consulting experience or have worked for a system integrator in the public sector.
Key Responsibilities- Lead the Service Transition workstream for strategic IT projects, ensuring alignment with both business and technical requirements.
- Develop and deliver comprehensive Service Designs, integrating enterprise standards, business needs, and third-party supplier capabilities.
- Own and manage the Service Acceptance process, ensuring all readiness criteria are met prior to go-live.
- Conduct Service Management Readiness Testing to validate operational preparedness.
- Collaborate with the ServiceNow tooling team to ensure seamless onboarding of new services into the ITSM platform.
- Partner with Solution Architects to ensure service designs meet functional and non-functional requirements.
- Coordinate with IT Security to complete all required health checks and security validations.
- Ensure Operational Acceptance Testing (e.g., performance, failover, event management) is incorporated into the master test plan.
- Identify, assess, and manage operational risks and issues related to service transition activities.
- Service Transition Management: Leading end-to-end service transition activities for complex IT projects.
- Embedding new services into operational environments with minimal disruption.
- Service Design: Creating detailed service design packages that align with business and technical requirements.
- Integrating enterprise standards and supplier capabilities into service models.
- ITIL Framework Expertise: Strong understanding and application of ITIL principles, especially around Service Design, Transition, and Operation.
- Service Acceptance & Readiness: Managing service acceptance criteria and ensuring services are operationally ready before go-live.
- Conducting readiness assessments and operational testing.
- ITSM Tooling (e.g., ServiceNow): Experience onboarding services into ITSM platforms.
- Working with tooling teams to configure workflows, CMDB, and service catalogs.
- Stakeholder Engagement: Collaborating with architects, security teams, test managers, and business stakeholders.
- Communicating technical concepts clearly to non-technical audiences.
- Security & Compliance: Coordinating IT health checks and ensuring compliance with security standards and policies.
- Operational Acceptance Testing (OAT): Planning and executing OAT scenarios such as performance, failover, and event management.
- Risk & Issue Management: Identifying, tracking, and mitigating operational risks and issues during service transition.
- Analytical & Problem-Solving Skills: Evaluating complex systems and processes to identify improvements and resolve issues efficiently.
Please apply now for an immediate interview.
Head IT Service Manager - SC Cleared employer: Fimatix
Contact Detail:
Fimatix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head IT Service Manager - SC Cleared
✨Tip Number 1
Make sure to highlight your experience with ITIL principles, especially in Service Design and Transition. This role requires a strong understanding of these frameworks, so be prepared to discuss specific examples of how you've applied them in past projects.
✨Tip Number 2
Demonstrate your stakeholder management skills by preparing examples of how you've successfully collaborated with various teams, such as architects and security personnel. Being able to communicate technical concepts to non-technical audiences is crucial for this position.
✨Tip Number 3
Familiarise yourself with ServiceNow or similar ITSM tools, as this role involves onboarding new services into the ITSM platform. Be ready to discuss any relevant experience you have with configuring workflows or managing service catalogs.
✨Tip Number 4
Prepare to talk about your experience in risk and issue management during service transitions. Highlight specific instances where you've identified and mitigated operational risks, as this will showcase your analytical and problem-solving skills.
We think you need these skills to ace Head IT Service Manager - SC Cleared
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service management, particularly focusing on service design and transition. Use specific examples that demonstrate your ability to lead complex IT projects and manage stakeholders effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT service management and your understanding of the public sector. Mention your SC Clearance and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Experience: In your application, emphasise your 5+ years of experience in IT service management. Include details about your work with ITIL principles, service acceptance processes, and any relevant ITSM tooling experience, especially with ServiceNow.
Showcase Stakeholder Management Skills: Demonstrate your ability to engage with various stakeholders by providing examples of past collaborations. Highlight how you have communicated technical concepts to non-technical audiences and managed operational risks during service transitions.
How to prepare for a job interview at Fimatix
✨Showcase Your ITIL Expertise
Make sure to highlight your understanding and application of ITIL principles, especially around Service Design, Transition, and Operation. Be prepared to discuss specific examples where you've successfully implemented these principles in past roles.
✨Demonstrate Stakeholder Management Skills
Prepare to talk about your experience in engaging with various stakeholders, including architects, security teams, and business leaders. Use examples that illustrate your ability to communicate complex technical concepts to non-technical audiences.
✨Discuss Service Transition Successes
Be ready to share detailed accounts of your previous service transition activities. Focus on how you led end-to-end processes, managed risks, and ensured operational readiness before go-live.
✨Prepare for Technical Questions
Expect questions related to service design and acceptance criteria. Brush up on your knowledge of onboarding services into ITSM platforms like ServiceNow, and be ready to explain how you would approach integrating new services with minimal disruption.
