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For Companies At a Glance
- Tasks: Lead the design and integration of ServiceNow with Adobe, focusing on CSM Portal.
- Company: Join a forward-thinking tech company that values innovation and collaboration.
- Benefits: Enjoy remote work flexibility and a long-term contract with competitive pay.
- Why this job: Be part of a dynamic team, solving complex problems and making a real impact.
- Qualifications: 10+ years in ServiceNow, with 6+ years specifically in CSM and integrations.
- Other info: Ideal for proactive team players who thrive in challenging environments.
The predicted salary is between 54000 - 84000 £ per year.
Location: Remote (Outside IR35)
Long term Contract Role Overview
Experienced CSM architect to support on transversal design topics with a special focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations.
Technical & Functional Experience:
- Good knowledge of CSDM
- Excellent product roadmap awareness
- Excellent knowledge of Workspaces, UI Builder, Flow Designer
- Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
- Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…)
- Portal management and customization
- Excellent knowledge of CSM, data exchange between Portal, CSM Portal, Service Catalog definition and setup with practical experiences
- 10+ years Hands-on ServiceNow with 6+ years on CSM & CSM Portal
- Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
- Strong problem-solving skills
- English: Excellent
- Excellent communication: ability to explain complex topics to a non-IT audience, active listening and supportive attitude
- Proactive: propose help and assistance in design activities, detect room for improvement and look for optimizations
- Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated
ServiceNow Architect employer: Innova Solutions
Contact Detail:
Innova Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Architect
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and updates, especially around CSM and OnePortal integration. This will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with other ServiceNow professionals through online forums or LinkedIn groups. Engaging with the community can provide insights into the role and may even lead to referrals that could boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully implemented ServiceNow solutions, particularly focusing on CSM and integrations. Real-world examples will showcase your expertise and problem-solving skills effectively.
✨Tip Number 4
Brush up on your communication skills, especially in explaining technical concepts to non-technical audiences. Being able to convey complex ideas simply is a key asset for this role and will set you apart from other candidates.
We think you need these skills to ace ServiceNow Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow, particularly in CSM and integrations. Use specific examples that demonstrate your hands-on experience and problem-solving skills relevant to the role.
Craft a Compelling Cover Letter: In your cover letter, emphasise your expertise in CSDM, UI Builder, and Flow Designer. Discuss how your background aligns with the job requirements and express your enthusiasm for the opportunity to work on OnePortal integration.
Showcase Communication Skills: Since excellent communication is crucial for this role, consider including examples of how you've successfully explained complex technical topics to non-IT audiences in your application materials.
Highlight Team Collaboration: Mention any previous experiences where you worked as part of a team, especially in challenging situations. This will demonstrate your ability to be a supportive team player, which is essential for this position.
How to prepare for a job interview at Innova Solutions
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with ServiceNow, particularly in CSM and CSM Portal. Highlight specific projects where you've successfully integrated third-party tools or customised portals, as this will demonstrate your technical prowess.
✨Communicate Clearly
Since the role requires explaining complex topics to a non-IT audience, practice articulating your thoughts clearly and concisely. Use simple language when discussing technical concepts to show that you can bridge the gap between technical and non-technical stakeholders.
✨Demonstrate Problem-Solving Skills
Prepare examples of challenges you've faced in previous roles and how you approached solving them. This will showcase your strong problem-solving skills and proactive attitude, which are essential for the position.
✨Emphasise Team Collaboration
As a key asset to the team, it's important to convey your ability to work collaboratively. Share experiences where you've supported colleagues during challenging times or contributed to team success, highlighting your team player mentality.
