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- Tasks: Lead training for Veeva’s Content Partner Program, creating engaging educational materials.
- Company: Veeva Systems is a pioneering SaaS company transforming life sciences with a mission-driven approach.
- Benefits: Enjoy flexible work options, a supportive culture, and the chance to make a real impact.
- Why this job: Join a fast-growing company committed to customer and employee success while shaping the future of healthcare.
- Qualifications: Bachelor’s degree and 3+ years in technical training or instructional design required.
- Other info: Be part of a public benefit corporation focused on balancing interests of all stakeholders.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Content Partner Training Manager role at Veeva Systems. Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
We are looking for a driven, independent, and ambitious individual to join the Content Partner team to support Veeva’s Content Partner Program. Veeva’s Content Partner Program educates and enables marketing agencies, services partners, and customers with internal content creation and development teams to build quality promotional and medical content for Veeva’s Commercial suite of products. We certify thousands of agency individuals providing content creation and management services for Veeva customers looking to gain job-ready skills to drive customer success.
In this role, you will become a subject matter expert in Veeva’s commercial product suite and will focus on content partner technical enablement, support, and translating complex topics into engaging, digestible, and scalable educational materials in a variety of delivery formats but predominantly e-learning courses and certification programs. The successful candidate in this role must have experience in creation of administrator and technical learning content and be versed in managing exam development and publishing processes. You will align with product experts and continuously keep up to date with new product features/enhancements, actively contributing to ongoing training content development and updates. You must be comfortable working autonomously as well as with SMEs, internal stakeholders and content partners and have a natural affinity for gaining deep expertise.
What You’ll Do
- Be a product evangelist and develop subject matter expertise for Veeva Commercial product suite of applications
- Stay up to date with the latest features, capabilities, and roadmap direction
- Apply adult learning theory to the design of engaging training experiences and the development of associated learning assets
- Use modern authoring tools to build, deploy, and update courses and supporting materials in the appropriate interactive formats (instructor-led, video, e-learning, hands-on labs, and assessments)
- Translate complex technical subjects into clear and concise instruction for both functional and technical users
- Manage the end-to-end curriculum development process, from initial analysis to design, development, implementation, and evaluation
- Work cross-functionally with SMEs and stakeholders to validate learning objectives and technical accuracy and incorporate feedback
- Develop a working knowledge of various capabilities of Veeva products and underlying technologies with the aim of becoming an expert in one or more areas
- Assist with the creation, configuration, and maintenance of partner development and course lab environments
- Stay current with industry trends, best practices, and new technologies to enhance training delivery methods
- Provide solutions and bring innovation to training and enablement strategy and processes
- Identify opportunities to support customer success
- Maintain and grow assigned partner relationships through consistent communication, outreach, and support
Requirements
- Bachelor’s degree or equivalent experience
- 3+ years of educating people on technical enterprise software solutions. This experience may be pure training/instructional design work or may be system implementation/consulting work with a heavy emphasis on training
- Proven ability to quickly learn industry terminology, processes, and systems in order to design and develop effective training courses
- Proven ability to build and maintain relationships with subject matter experts and align curriculum development priorities with business needs
- Demonstrate a solid understanding and application of adult learning principles and training evaluation
- Excellent verbal, reading, and writing ability in English
- An eye for quality and committed focus on customer success, employee success, speed, and doing the right thing
- Flexible, collaborative, team-oriented individual who shows initiative and holds themselves and others accountable
- Excellent leadership, communication, and project management skills
- Ability to develop and foster strong relationships with agencies, customers, and internal teams
- Aptitude and desire to learn Veeva products administration and become a subject matter expert
- Ability to communicate to all audiences (and understand the audience and goals) or levels of an organization (written, verbal, formal presentation)
Nice to Have
- Experience with Veeva products or similar life sciences SaaS platform
- Previous experience in application administration and product subject matter expertise
- Additional languages
Contact Detail:
Veeva Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Partner Training Manager
✨Tip Number 1
Familiarise yourself with Veeva's Commercial product suite. Understanding the features and capabilities of their products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Veeva Systems on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Showcase your understanding of adult learning principles in conversations or during interviews. Being able to articulate how you would apply these principles in training design will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with modern authoring tools and how you've used them to create engaging training materials. Highlighting specific examples will demonstrate your technical skills and readiness for the role.
We think you need these skills to ace Content Partner Training Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Content Partner Training Manager role at Veeva Systems. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customise your CV to highlight relevant experience in training, instructional design, and technical content creation. Use specific examples that demonstrate your ability to educate others on complex software solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the life sciences industry and your understanding of Veeva's mission. Mention how your skills and experiences make you a perfect fit for the role, particularly in developing engaging training materials.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, ensure that your application materials are well-written and free of errors. Use clear and concise language to convey your ideas effectively, demonstrating your ability to communicate with diverse audiences.
How to prepare for a job interview at Veeva Systems
✨Understand Veeva's Mission and Values
Before the interview, make sure you understand Veeva Systems' mission and core values. Familiarise yourself with their commitment to customer success, employee success, and doing the right thing. This will help you align your answers with what they value most.
✨Showcase Your Technical Expertise
As a Content Partner Training Manager, you'll need to demonstrate your knowledge of technical enterprise software solutions. Be prepared to discuss your experience in creating training content and managing exam development processes, as well as any relevant tools you've used.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to translate complex topics into engaging training materials. Think of examples from your past experiences where you've successfully managed curriculum development or worked with SMEs.
✨Highlight Your Collaborative Skills
Veeva values collaboration, so be ready to discuss how you've built relationships with stakeholders and subject matter experts in previous roles. Share specific examples of how you've worked cross-functionally to achieve training objectives and enhance customer success.
