Resident Liaison Officer - Planned Maintenance

Resident Liaison Officer – Planned Maintenance – (Cavity Wall Insulation and Air Source Heat Pump) * Salary up to £33k + £4k car allowance * 3 year SHDF contract – 1,400 properties * Driving Licence and Car required! Role We are seeking an experienced and motivated RLO to work with one of the UK’s leading property services companies. They specialise in both in planned and responsive works for RSL’S (registered social landlords) and pride themselves as a market leader. This Site Manager role is work on a Social Housing Decarbonisation Fund (SHDF) retrofit programme across 1,400 properties within a 20 mile radius of Malborough, Whiltshire. Scope of works include – Cavity Wall and Air Source Heat Pump Installations. My client is happy to consider candiates from a relevant sub contractor. Key Responsibilities * Act as the main point of contact between residents and the construction team * Communicate project details, timelines, and updates to residents, ensuring they are well-informed and comfortable. * Address and resolve resident concerns and complaints promptly and professionally. * Coordinate access to properties for inspections, repairs, and construction activities. * Assist in organising and conducting resident meetings, forums, and events. * Maintain accurate records of resident interactions, feedback, and resolutions. * Support the project team in ensuring minimal disruption to residents during construction and maintenance activities. What’s it in for you? * Excellent salary + package (car allowance + 8% pension) * Opportunities for professional development * Collaborative and supportive work environment