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- Tasks: Be the friendly face of our veterinary practice, managing appointments and client interactions.
- Company: Join a well-established veterinary group in Lancashire with a dedicated team and modern facilities.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care and retail.
- Why this job: Make a difference in pets' lives while working in a supportive and fun environment.
- Qualifications: Good communication and organisational skills; knowledge of Word and Excel preferred.
- Other info: Part-time role with flexible evening and Saturday shifts, averaging 23 hours per week.
Town and Country Veterinary Group, Clayton-Le-Moors, Accrington, North West We are seeking a reliable and professional receptionist to join our team at Town & Country Veterinary Group at our Clayton-Le-Moors branch. You will have good communication skills as you will be the first point of contact for our clients, you will have good organisational skills, can work alone or as part of a team. Knowledge of word, excel and email is preferred. The responsibilities include, but are not limited to: Greeting clients and their pets on arrival Efficiently managing the diaries, booking/cancelling or re-arranging appointments, handling online bookings and maintaining client records Promoting the Pet Health Club and all other initiatives that are running in the practice Processing payments, cashing up at the end of the day Managing client orders and repeat prescriptions Working pattern This is a part time position working evenings and Saturdays, averaging 23hrs/week. The shift times are Monday-Friday 4:30pm-7:30pm, and Saturdays 8am-5pm. About Town & Country Veterinary Group Town and Country Veterinary Group is based in Lancashire within easy reach of Manchester and Liverpool. We are a well-established practice with 3 branches. Our practices are well equipped with all the normal toys that you\’d expect. At both Blackburn and Clayton-Le-Moors we possess digital x-ray, a separate theatre and prep area, surgical electrocautery, multi-parameter monitor, haematology and biochemistry in house, a modern laptop ultrasound machine based out of Blackburn, and the option of a visiting specialist ultrasound service at all sites for those more complex cases. Whalley serves as a branch feeding more complex cases into these two but does still possess a biochemistry machine and space for minor surgical procedures. Meet our Team One of our strongest suits is our lovely well-established team. We have trained most of all our nurses and several of them are still with us after decades! Currently we have 8 Veterinary Surgeons, 9 Registered Veterinary Nurses, 1 Student Veterinary Nurse,1 Veterinary Care assistant, 7 Receptionists, 1 Admin, 1 Practice Manager and a Clinical Director. Our client base is loyal, and we pride ourselves on offering the best standards of service and care to patients and clients alike. We recognise that our people are fundamental to the success of our business, and investing in our people, teams and hospitals is at the heart of what we do. In addition to a competitive base salary, you will benefit from – Please note some benefits may be subject to pro-rata: 6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits – reward gateway giving discounts and cashback with 100\’s of retailers Discounted staff pet care Town and Country Veterinary Group, Clayton-Le-Moors 69 Whalley Road, Clayton-le-Moors, Accrington, BB5 5ED, United Kingdom #J-18808-Ljbffr
Part Time Veterinary Receptionist employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services and values of Town & Country Veterinary Group. Understanding their approach to client care and the importance they place on their team will help you align your conversation during the interview.
✨Tip Number 2
Practice your communication skills by role-playing common scenarios you might encounter as a receptionist, such as greeting clients or handling appointment bookings. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule for managing appointments. This can demonstrate your ability to handle the diary efficiently, which is a key responsibility of the role.
✨Tip Number 4
Network with current or former employees of Town & Country Veterinary Group if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Part Time Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or veterinary settings. Emphasise your communication and organisational skills, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for animal care and your ability to work in a team. Mention specific examples of how you've successfully managed client interactions or appointments in the past.
Highlight Technical Skills: Since knowledge of Word, Excel, and email is preferred, ensure you mention any relevant experience with these tools. If you have used similar software in previous roles, include that information.
Show Enthusiasm for the Role: In your application, express your enthusiasm for working at Town & Country Veterinary Group. Research their values and mention how they align with your own, particularly regarding patient and client care.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Communication Skills
As the first point of contact for clients, it's crucial to demonstrate your excellent communication skills. Practice greeting someone warmly and clearly explaining your role. This will help you convey your professionalism and approachability.
✨Familiarise Yourself with the Role
Make sure you understand the responsibilities of a veterinary receptionist. Review the job description thoroughly and be prepared to discuss how your skills align with tasks like managing diaries and handling client records.
✨Highlight Your Organisational Skills
Being organised is key in this role. Prepare examples from your past experiences where you successfully managed multiple tasks or appointments. This will show that you can handle the busy environment of a veterinary practice.
✨Research Town & Country Veterinary Group
Take some time to learn about the practice and its values. Understanding their commitment to client care and employee wellbeing will allow you to tailor your answers and show that you're genuinely interested in being part of their team.
