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- Tasks: Join a dynamic team to enhance customer experience through reliability engineering and automation.
- Company: Microsoft empowers everyone to achieve more, leading the way in cloud technology with Azure.
- Benefits: Enjoy a fast-paced, agile culture with opportunities for growth and cutting-edge technology access.
- Why this job: Be part of a mission-driven team focused on customer satisfaction and innovative solutions.
- Qualifications: Technical experience in software or network engineering; strong problem-solving and communication skills required.
- Other info: Regular travel to customer sites in South East UK may be necessary.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Senior Customer Experience Engineer (SRE) Join to apply for the Senior Customer Experience Engineer (SRE) role at Microsoft Senior Customer Experience Engineer (SRE) 1 day ago Be among the first 25 applicants Join to apply for the Senior Customer Experience Engineer (SRE) role at Microsoft Get AI-powered advice on this job and more exclusive features. Microsoft is on a mission to empower every person and every organization on the planet to achieve more, and the Azure cloud is at the forefront of this mission. Are you interested in working for one of the most exciting products in Microsoft Azure, passionate about exceeding customer expectations and advancing Microsoft\’s cloud first strategy? Azure Customer Experience (CXP) team is searching for a customer obsessed Site Reliability Engineer to work on a HPC environment, that can drive reliability engineering excellence and embody our culture of inclusiveness, growth-mindset, and unwavering dedication to diversity. We are a fast-paced agile team in a start-up like culture where you are empowered to help shape the future. Our “no dead-ends”, “whatever it takes”, “biased for action”, “make it better than ever” philosophy ensures that every customer can realize their full potential through the Microsoft Cloud. We are fast growing team, but we make sure we are committed to remain agile. Customer first, nurturing trust, high responsiveness, automation, SLO/SLI/SLA, blameless post-mortem, observability, monitoring, alerting, and toil reduction form the foundations of our code and we work with teams across Microsoft and external customers to ensure success. We work on exciting engineering challenges in a fun and supporting environment, with access to cutting edge technology surrounded by world-class engineers. Responsibilities Collaborating closely with the existing SRE teams on building and enhancing tooling and automation solutions for faster resolution of issues impacting SLO’s and averting incidents altogether when possible. Collaborating with the customers to understand their pain points around Supportability and SLO attainment and formulate strategies for addressing recurring issues in a sustainable way. Communicate on a deeply technical level and be the single point of contact for interfacing with a large enterprise customer, for handling service escalations and driving the issues to resolution. Ability to design and implement any changes to service telemetry for the automation to consume if it is not already available. Enhancing customer facing experience by proactive alerting based on utilisation, trends, resource health, etc. Analyse data and provide operational insights into customer experience to Design and Product teams, so that we can design features with Supportability in mind. Qualifications In-depth technical experience in software engineering, network engineering, or systems administration Operational experience in improving Service Reliability, Availability and Performance Ability to deal with the ambiguity associated with working in a fast-paced environment Systematic problem-solving approach, coupled with effective communication skills and a sense of curiosity Expertise in analysing, troubleshooting, and automating root cause analysis and mitigation of incidents impacting large-scale distributed systems. Ability to travel to customer site on a regular basis in South East UK Preferred Qualifications Prior HPC knowledge Influencing the product architecture and roadmap to make sure the customer-experienced supportability is always a key consideration when evolving the product Other Requirements Microsoft Cloud Background Check: Requirements The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. UK Baseline Personnel Security Standards; UK Security Clearance #cxpaces #azcxp Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Other Industries Software Development Referrals increase your chances of interviewing at Microsoft by 2x Sign in to set job alerts for “Senior Customer Engineer” roles. 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Senior Customer Experience Engineer (SRE) employer: Microsoft
Contact Detail:
Microsoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Engineer (SRE)
✨Tip Number 1
Familiarise yourself with Microsoft Azure and its customer experience philosophy. Understanding their mission to empower users will help you align your answers during interviews with their core values.
✨Tip Number 2
Network with current or former employees in the Azure Customer Experience team. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your technical skills related to site reliability engineering, especially in high-performance computing (HPC) environments. Being able to discuss specific tools and methodologies will demonstrate your expertise.
✨Tip Number 4
Prepare to discuss real-world scenarios where you've improved service reliability or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
We think you need these skills to ace Senior Customer Experience Engineer (SRE)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior Customer Experience Engineer (SRE) position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, focus on your experience in software engineering, network engineering, or systems administration. Provide specific examples of how you've improved service reliability and performance in previous roles.
Showcase Problem-Solving Skills: Demonstrate your systematic problem-solving approach in your application. Include examples of how you've tackled complex issues in fast-paced environments, especially those related to large-scale distributed systems.
Tailor Your Communication: Since the role requires effective communication with customers and technical teams, ensure your application reflects your ability to communicate complex technical concepts clearly. Use concise language and avoid jargon where possible.
How to prepare for a job interview at Microsoft
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Customer Experience Engineer (SRE). Familiarise yourself with concepts like SLOs, SLIs, and SLAs, as well as the importance of reliability engineering in a cloud environment.
✨Showcase Your Technical Skills
Be prepared to discuss your technical experience in software engineering, network engineering, or systems administration. Highlight specific projects where you've improved service reliability or automated processes, as these are key aspects of the role.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share examples of how you've tackled complex problems in fast-paced environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your systematic approach to problem-solving.
✨Emphasise Communication Skills
As a point of contact for large enterprise customers, effective communication is crucial. Prepare to discuss how you've successfully communicated technical information to non-technical stakeholders and how you handle service escalations.
