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- Tasks: Join our vibrant team to assist customers and resolve their queries in a fun environment.
- Company: Biffa is a leading company in waste management, dedicated to sustainability and innovation.
- Benefits: Enjoy 24 days holiday, a generous pension, medical schemes, and discounts on retail and travel.
- Why this job: Be part of a mission to change perceptions about waste while developing your career in a supportive culture.
- Qualifications: Excellent communication skills and a positive attitude; customer service experience is a plus.
- Other info: Comprehensive training provided with opportunities for internal progression.
The predicted salary is between 19200 - 33600 £ per year.
A great opportunity to join our amazing customer services team in the waste and recycling industry.
Working in our customer service contact centre, you will be joining a dedicated, passionate, fun and energetic team, helping customers with queries and most importantly offering them resolutions whilst delivering excellent customer service.
We are looking for someone who is passionate about customers, has excellent communication skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally, you will have some experience within a customer service environment. Knowledge of Microsoft Office would be helpful, but is not essential, as we will provide a comprehensive 4-week induction plan to support you.
And here’s why you’ll love it at Biffa:
- 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays.
- Generous pension.
- Medical and dental scheme.
- Cycle to work scheme.
- Retail, leisure and travel discounts.
- Free parking on site.
- Training and development available which opens the door to a number of great internal progression opportunities.
We’re here to change the way people think about waste. Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.
Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
Customer Service Specialist employer: Biffa Waste Services
Contact Detail:
Biffa Waste Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the waste and recycling industry. Understanding the challenges and innovations in this sector will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for common customer service situations, allowing you to showcase your ability to handle queries and provide resolutions under pressure.
✨Tip Number 3
Research Biffa's values and initiatives related to diversity and inclusion. Being able to discuss how these align with your own values can set you apart as a candidate who truly fits into the company culture.
✨Tip Number 4
Network with current or former employees of Biffa on platforms like LinkedIn. They can provide insights into the company culture and the customer service team, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent customer service in the past.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for joining the team at Biffa. Mention any relevant experience and skills, such as communication abilities and attention to detail, that make you a great fit for the role.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Biffa Waste Services
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to resolve customer issues in the past, as this will demonstrate your commitment to excellent service.
✨Prepare for Common Customer Scenarios
Anticipate questions related to common customer service scenarios, such as handling difficult customers or resolving complaints. Practising your responses can help you feel more confident and articulate during the interview.
✨Highlight Your Communication Skills
Since excellent communication is key for this role, be prepared to showcase your verbal and written communication skills. You might want to provide examples of how you've effectively communicated with customers or colleagues in previous roles.
✨Demonstrate Your Ability to Stay Calm Under Pressure
The ability to remain calm and composed in stressful situations is crucial for a Customer Service Specialist. Be ready to discuss times when you've successfully managed pressure and how you maintained a positive attitude while doing so.
