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For Companies At a Glance
- Tasks: Coordinate and manage the delivery of new customer orders and cancellations.
- Company: Join M247, a vibrant team driving digital innovation and connectivity.
- Benefits: Enjoy 25 days holiday, wellness perks, and professional growth opportunities.
- Why this job: Shape your career in a supportive environment that values teamwork and innovation.
- Qualifications: Strong coordination skills and experience in service delivery within tech or telecom sectors.
- Other info: Embrace a dynamic workplace where your contributions truly matter.
The predicted salary is between 28800 - 43200 £ per year.
M247 Manchester, United Kingdom Customer Service & Operations Hybrid
Company Description
Location: Manchester, M15 5RL
Working Style: 4 days per week in the office
Contract: Permanent, Full time, Mon-Fri
About M247
Welcome to the M247 adventure! We\’re not your average company – we\’re a tight-knit crew of go-getters driving incredible growth together.
What sets us apart? It\’s simple: we hunt for the best and then equip them for success. Join us, and we\’ll supercharge your career with the right skills and opportunities.
Our vision? Picture M247 as your ultimate partner for digital innovation. We blend connectivity, unified communications, and a sprinkle of cloud magic to empower our clients to thrive in the digital era.
But here\’s the twist – we\’re all heroes here. From day one, you\’re shaping our tomorrow. So, ready to dive in? Your journey begins with that application – and who knows where it could take you in our vibrant team!
Position
The role
The Provisioning Delivery Coordinator plays a key role within the Service Delivery team, taking responsibility for the smooth delivery of new customer orders, the efficient management of service cancellations, and supporting the development and performance of more junior team members. This role requires strong coordination and communication skills, ensuring that all customer requirements are met to a high standard, and that internal and external stakeholders are effectively managed throughout the process.
Key Responsibilities:
Order Delivery Management
- Own the end-to-end coordination and delivery of new customer orders across the product portfolio, ensuring services are provisioned on time and to the agreed specification.
- Act as the primary point of contact for customers, internal teams, and third-party suppliers during the delivery process.
- Proactively manage delivery timelines, resolving any issues or delays through effective stakeholder engagement and problem-solving.
- Ensure all necessary documentation, records, and system updates are completed accurately and in a timely manner.
- Oversee the cancellation process for customer services, ensuring correct procedures are followed, both internally and with third-party providers.
- Liaise with customers to confirm cancellation details and manage any dependencies or contractual requirements.
- Coordinate with technical, finance, and billing teams to ensure accurate and seamless service termination.
Team Support & Development
- Provide guidance, mentoring, and support to junior members of the Delivery team, helping to develop their skills and knowledge.
- Act as a point of escalation for more complex delivery and cancellation issues, ensuring swift resolution.
- Share best practices and continuously look for opportunities to improve processes and customer experience.
- Assist the Delivery Manager with workload planning, ensuring work is effectively allocated across the team.
Requirements
- Strong coordination and organisational skills, with the ability to manage multiple tasks and priorities simultaneously.
- Excellent communication skills, able to build strong relationships with customers, internal teams, and external partners.
- Proactive problem-solver, able to identify issues early and drive resolution.
- High attention to detail, ensuring accuracy in documentation, processes, and system updates.
- Confident working in a fast-paced environment with tight deadlines.
- Collaborative team player with a supportive and coaching mindset.
- Previous experience in a delivery coordination or service delivery role within the telecommunications or technology sector.
- Experience managing orders and cancellations, ideally for connectivity, networking, cloud, cybersecurity, or VoIP services.
- Familiarity with working closely with third-party carriers, suppliers, and partners to manage service provision and cessation.
- Experience supporting or mentoring junior team members is desirable.
- Comfortable using order management systems, CRM tools, and other business platforms.
Other information
Your package and perks
At M247, we go beyond the pay check to bring you a package of perks that truly enrich your journey:
- Time to Unwind: Enjoy 25 days holiday + bank holidays, with the option to top up through our holiday purchasing scheme.
- Wellness First: Our Healthcare Cash Plan and PERKS program make sure your well-being is a priority.
- Assured Care: Company Life Assurance offers security and peace of mind for you and your loved ones.
- Plan Ahead: Our Company Pension Scheme lays the foundation for a strong financial future.
- Learning Path: We support your professional growth by helping you attain relevant qualifications.
- Family Matters: Enhanced Parental Leave ensures you never miss those important family moments.
- Support System: The Employee Assistance Programme is here whenever you need a helping hand.
- Ignite Your Potential: Our dynamic environment fuels growth and innovation.
This is just a glimpse – your journey with M247 is about to be a whole new adventure. Welcome to a realm where rewards redefine work!
All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status, or any other factor will be treated equally and fairly in the application process.
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Provisioning Delivery Coordinator employer: M247 Ltd
Contact Detail:
M247 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Provisioning Delivery Coordinator
✨Tip Number 1
Familiarise yourself with the telecommunications and technology sectors, especially focusing on connectivity and cloud services. Understanding the industry jargon and trends will help you communicate effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of M247 on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage when discussing your fit for the Provisioning Delivery Coordinator role.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of specific examples from your past experiences where you successfully managed delivery timelines or resolved issues. Being able to articulate these scenarios will highlight your suitability for the role.
✨Tip Number 4
Demonstrate your collaborative spirit by preparing to discuss how you've supported or mentored junior team members in previous roles. This aligns well with the responsibilities of the position and shows that you're a team player who values development.
We think you need these skills to ace Provisioning Delivery Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Provisioning Delivery Coordinator. Highlight your relevant experience in delivery coordination and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your coordination, communication, and problem-solving abilities, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for M247 and the specific role. Mention how your background in telecommunications or technology makes you a great fit, and provide examples of your past successes in similar positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at M247 Ltd
✨Showcase Your Coordination Skills
As a Provisioning Delivery Coordinator, you'll need to demonstrate your strong coordination abilities. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks and priorities simultaneously.
✨Communicate Effectively
Excellent communication is key in this role. During the interview, practice articulating your thoughts clearly and concisely. Highlight instances where you've built strong relationships with customers or internal teams, as this will show your ability to engage effectively with stakeholders.
✨Problem-Solving Mindset
Be ready to showcase your proactive problem-solving skills. Think of scenarios where you identified issues early and drove resolutions. This will demonstrate your capability to handle challenges that may arise during the delivery process.
✨Emphasise Team Support Experience
Since mentoring junior team members is part of the role, share your experiences in supporting or coaching others. Discuss how you've contributed to team development and improved processes, which will highlight your collaborative mindset.
