Keyholder \"AVESTAN\" Soho

AVESTAN is a conceptual store and a continuation of our late co-founder of DECIEM Brandon Truaxe, and his journey into the world of Aromas. It is a destination where customers can explore, discover, and connect. It\’s home to a single fragrance, and in a space where we create unique and immersive shopping experiences. WHAT WE’RE LOOKING FOR AVESTAN\’s Keyholder is a Human Leader with the art of creating memorable experiences. As a Keyholder, you will be responsible for day-to-day store operations . You will deliver the highest standards of customer service by following the AVESTAN experience and contributing to a teamwork environment positively, pleasantly, and effectively. This is a part-time role 30 hours per week . WHAT YOU’D BE DOING IN THIS ROLE Greet all customers who enter the store with enthusiasm and professionalism reflecting the Brand’s vision through excellent service. Act as floor supervisor in management\’s absence to ensure the store procedures and steps of the experience are being followed. Introduce Avestan\’s story to inspire customers with our store\’s unique experience. Maintain a professional image and attitude, and ensure company policies are being met by all employees. Assist in maintaining store standards of cleanliness and organization while maintaining store VM. Track and report on sales performance and ensure daily and weekly reports are properly completed and submitted on time. Ensure databases and customer profiles are up-to-date and contain accurate and relevant data with respect to GDPR regulations. Stay up to date with product knowledge, company information, launches, and campaigns, and assist in the onboarding, training, and development of new employees. Responsible for opening/closing of the store, bank deposits, and paperwork. Conduct product refunds and address customer issues in a positive manner, operate POS, and complete transactions accurately and efficiently. Assist in receiving and verifying merchandise shipments. Communicate inventory issues/concerns to Store Management and participate in inventory control and counts to ensure product stock is up to date. SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE A minimum of two to three years of experience in the luxury industry, ideally within the Fragrance, Beauty, Fashion, and Luxury Goods sectors. Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) and basic math skills. Strong communication and leadership skills to coach and mentor employees to success. Strong time management skills and ability to customize clients\’ journeys with confidence. Attention to detail and problem-solving skills. Excellent written and verbal communication skills. WHAT YOU’LL BE GAINING BY JOINING OUR TEAM Generous vacation and personal days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more. 6 months of paid time off for new parents (inclusive of all genders). Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more. Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning. First dibs on new products. A generous discount on DECIEM products for you, your family, and your friends. BUILDING GROWTH TO POWER GOOD We are a People First company that lives by our core values to… Do the right thing. Respect small things. Be the future. These values continue to guide us in all that we do. Along the way, we’ve been honored to win some incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. SUSTAINABILITY AND SOCIAL IMPACT DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth. Our sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation. In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events. CREATING A HUMAN WORLD OF BEAUTY DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know. WANT TO JOIN US? Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. #J-18808-Ljbffr