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- Tasks: Join a cruise company as a Shore Excursion Associate, promoting and selling tours to guests.
- Company: Work with a major cruise line known for excellent benefits and career growth.
- Benefits: Enjoy great perks, including potential remote work options and travel opportunities.
- Why this job: Be part of creating unforgettable vacation experiences while achieving sales targets.
- Qualifications: 2+ years in hospitality, strong sales skills, and excellent English communication required.
- Other info: Must be able to swim and participate in adventure activities; apply now!
The predicted salary is between 28800 - 43200 £ per year.
Shore Excursion Associate (Cruise) – Worldwide We are recruiting on behalf of a major cruise company who are looking for Shore Excursion Associates to join with them. This is an opportunity to join a reputable organisation who are offering excellent benefits and career opportunities. Shore Excursions Associates are integral parts of our guest’s vacation experience. Shore Excursions Associates support the Shore Excursion Manager to maximize revenues by marketing, promoting, explaining and selling tours to guests, along with ability of converting guest interactions into an excursion sale. As Shore Excursion Associate you are expected to: Execute tactical plans to achieve revenue and sales targets Liaise with Operations and Revenue Team to maximise revenue Employs effective marketing strategies Promote, explain, and sale tours to guests before they go ashore Partake in , and monitor the Shore Excursion Program Handle guest complaints and queries Achieve Guest Satisfaction Targets (TGEM) Promote and process Carnival MasterCard applications Maintain professional working relationships with Tour Operators Assist with the dispatch of all shore excursions, Pier and Lounge dispatch Participate in all safety drill and trainings as required Follow all environmental and ECP policies and procedures. Position Requirements Experience of the Hospitality Industry (2 years min), either Hotels, Tour Operators or Cruise Lines Excellent command of the English language, both verbal and written. Additional languages are a plus. Experience and competence in Sales Understanding of marketing and promotion methods Understanding of revenue, analytics and ability to interpret ships revenue targets and performance. High level of computer skills including Microsoft packages A good understanding of revenue responsibility Drivers licence preferred Ability to Swim and partake in adventure activities. Excellent verbal and written communication skills Approachable and a good listener Our client is looking to receive applications now so please apply to be considered for interview; alternatively, send your CV to pbahl@navis-consulting.com Navis Consulting; Keeping your career on course. Navis is acting as an Employment Agency in relation to this vacancy. #J-18808-Ljbffr
Shore Excursion Associate (Cruise) – Worldwide employer: Navis Consulting
Contact Detail:
Navis Consulting Recruiting Team
pbahl@navis-consulting.com
StudySmarter Expert Advice 🤫
We think this is how you could land Shore Excursion Associate (Cruise) – Worldwide
✨Tip Number 1
Familiarise yourself with the cruise industry and the specific company you're applying to. Understanding their brand, values, and the types of excursions they offer will help you tailor your approach during interviews.
✨Tip Number 2
Network with current or former Shore Excursion Associates or professionals in the cruise industry. They can provide valuable insights into the role and may even refer you internally, increasing your chances of landing the job.
✨Tip Number 3
Prepare to demonstrate your sales skills during the interview. Think of examples from your past experience where you successfully promoted a product or service, as this will show your ability to convert guest interactions into excursion sales.
✨Tip Number 4
Showcase your customer service skills by preparing to discuss how you've handled guest complaints or queries in the past. Highlighting your ability to maintain professionalism and achieve guest satisfaction will set you apart.
We think you need these skills to ace Shore Excursion Associate (Cruise) – Worldwide
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly in sales and customer service. Emphasise any roles where you have successfully marketed or sold products, as this is crucial for the Shore Excursion Associate position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the cruise industry and your understanding of the role. Mention specific experiences that demonstrate your ability to promote and sell tours, as well as your skills in handling guest queries and complaints.
Highlight Language Skills: If you speak additional languages, be sure to mention them prominently in your application. This can set you apart from other candidates and is particularly valuable in a role that involves interacting with diverse guests.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are essential for this role, consider including examples of how you've effectively communicated with customers or colleagues in past positions. This could be through successful sales pitches or resolving guest issues.
How to prepare for a job interview at Navis Consulting
✨Showcase Your Hospitality Experience
Make sure to highlight your experience in the hospitality industry, especially if you've worked in hotels, tour operators, or cruise lines. Be prepared to discuss specific examples of how you've contributed to guest satisfaction and sales in previous roles.
✨Demonstrate Sales Skills
Since the role involves promoting and selling tours, be ready to share your sales achievements. Discuss any strategies you've used to convert guest interactions into sales, and how you’ve met or exceeded revenue targets in the past.
✨Understand Marketing Strategies
Familiarise yourself with effective marketing methods relevant to the cruise industry. Be prepared to discuss how you would apply these strategies to promote shore excursions and engage guests before they go ashore.
✨Communicate Clearly and Effectively
As excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Be ready to demonstrate your ability to listen and respond to guest queries and complaints, showcasing your approachability and problem-solving skills.
