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- Tasks: Manage daily operations, support HR, and ensure smooth running of the practice.
- Company: Alma Medical Centre is a community-focused practice serving 10,000 patients in Southampton.
- Benefits: Full-time role with opportunities for professional growth and community impact.
- Why this job: Join a supportive team and make a difference in patient care while developing your management skills.
- Qualifications: Relevant business management qualification or equivalent experience; HR knowledge preferred.
- Other info: Experience in primary care and SystmOne is essential; flexible hours may be required.
The predicted salary is between 28800 - 43200 £ per year.
Alma Medical Centre based in Southampton is looking for an operations manager to join their team on a full-time basis. Reporting to the practice and business managers, this role involves managing the administrative functions, assisting with HR matters and supporting the implementation of policies and procedures for the surgery.
If you are an experienced manager looking for a new challenge, then we would love to hear from you.
Main duties of the job:- Day to day support to the other manager.
- Ensure the efficient running of the reception, appointment bookings whilst monitoring demand.
- Overseeing medical record management.
- Point of contact for queries.
- Attend meetings as required.
- Manage any patient feedback and/or complaints.
- Assist in recruitment, inductions and training.
- Manage rotas and absence management.
- Monitor compliance.
Alma Medical Centre is a 4-partner practice caring for about 10,000 patients in the central Southampton city area. The surgery is a focal point for the local community and was rated as good in our most recent CQC inspection.
For application and more information and informal discussion, please email a.abdelmotelb@nhs.net with your questions and CV.
Person SpecificationQualifications Essential:- A relevant qualification in business management, or equivalent qualification or experience.
- HR/management qualification or equivalent experience.
- GCSE or equivalent, English, Maths.
- Ability to provide quality care.
- Good interpersonal and communication skills.
- Experience of working within primary care essential.
- Experience of SystmOne.
- Ability to work without direct supervision and determine own workload priorities.
- Flexible to work additional hours as required.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer detailsEmployer name: Alma Medical Centre
Address: 68 Alma Road Portswood Southampton Hampshire SO14 6UX
Contact Detail:
MyJobHelper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Operation Manager
✨Tip Number 1
Familiarise yourself with the specific software used at Alma Medical Centre, particularly SystmOne. Having a solid understanding of this system will not only boost your confidence during the interview but also demonstrate your commitment to integrating smoothly into their operations.
✨Tip Number 2
Research the latest trends and best practices in primary care management. Being able to discuss these topics during your conversation will show that you are proactive and knowledgeable about the field, making you a more attractive candidate.
✨Tip Number 3
Prepare examples from your past experience that highlight your ability to manage teams and handle HR matters effectively. This will help you illustrate your skills in real-world scenarios, which is crucial for the Practice Operation Manager role.
✨Tip Number 4
Network with current or former employees of Alma Medical Centre if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and questions during the interview.
We think you need these skills to ace Practice Operation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly within primary care. Emphasise your qualifications and any specific skills related to HR and administration that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you are interested in the Practice Operation Manager role at Alma Medical Centre. Mention your experience with SystmOne and how your skills can contribute to the efficient running of the practice.
Highlight Relevant Experience: In your application, focus on your previous roles that involved managing administrative functions, overseeing medical record management, and handling patient feedback. Use specific examples to demonstrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at MyJobHelper
✨Know Your Stuff
Make sure you understand the key responsibilities of a Practice Operation Manager. Familiarise yourself with the administrative functions, HR matters, and policies that are crucial for the role at Alma Medical Centre.
✨Showcase Your Experience
Be prepared to discuss your previous experience in primary care and your familiarity with SystmOne. Highlight specific examples where you've successfully managed operations or improved processes.
✨Demonstrate Interpersonal Skills
Since this role involves managing patient feedback and complaints, be ready to share examples of how you've effectively communicated with patients and resolved issues in the past.
✨Ask Insightful Questions
Prepare thoughtful questions about the practice's culture, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
