Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first line IT support and troubleshoot technical issues for customers.
- Company: Join a dynamic Managed Service Provider (MSP) team focused on delivering top-notch support.
- Benefits: Enjoy hybrid work flexibility and opportunities for professional growth.
- Why this job: Be part of a fast-paced environment where your problem-solving skills make a real impact.
- Qualifications: Experience in IT Helpdesk or remote support is preferred; strong communication skills are essential.
- Other info: Bonus points for MSP experience; you'll be working with cutting-edge technologies.
The predicted salary is between 28800 - 43200 £ per year.
As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support.
MSP experience would be a bonus; if not, an IT Helpdesk / remote support background is a big plus. Strong communication skills are a must.
You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.
Your Everyday Focus Will Include:
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows 10
- Office 365
- Microsoft Office
- Printers and Scanners
- Various customer applications
First Line Support / Helpdesk Engineer - Hybrid employer: Uptime Solutions
Contact Detail:
Uptime Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support / Helpdesk Engineer - Hybrid
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Windows 10, Office 365, and network troubleshooting. Having hands-on experience or even setting up a home lab can give you practical insights that will impress during interviews.
✨Tip Number 2
Brush up on your communication skills, as they are crucial for this role. Practice explaining technical concepts in simple terms, as you'll need to assist customers who may not be tech-savvy.
✨Tip Number 3
Network with professionals in the IT support field, especially those working in Managed Service Providers (MSPs). They can provide valuable insights into the role and may even refer you to open positions.
✨Tip Number 4
Prepare for common interview questions related to troubleshooting scenarios. Being able to demonstrate your problem-solving process will show your analytical skills and readiness for the fast-paced environment.
We think you need these skills to ace First Line Support / Helpdesk Engineer - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles involving first line support or helpdesk duties. Emphasise your technical skills with Windows 10, Office 365, and any other technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving abilities and communication skills. Mention specific examples of how you've successfully resolved technical issues in previous roles, and express your enthusiasm for working in a fast-paced environment.
Highlight Soft Skills: Since strong communication skills are essential for this role, ensure you mention your ability to communicate effectively both verbally and in writing. Provide examples of how you've delivered support in a friendly and positive manner in past experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a support role.
How to prepare for a job interview at Uptime Solutions
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with Windows 10, Office 365, and other relevant technologies. Brush up on common troubleshooting techniques and be ready to provide examples of how you've resolved issues in the past.
✨Demonstrate Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. During the interview, focus on being clear and concise, and don’t hesitate to ask clarifying questions if needed.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you successfully diagnosed and resolved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Emphasise Your Teamwork Experience
As you'll be working closely with a team, share examples of how you've collaborated with others in previous roles. Highlight any experience you have in escalating issues and working alongside senior engineers to find solutions.
