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For Companies At a Glance
- Tasks: Manage relationships with 200 property owners and drive revenue growth through tailored solutions.
- Company: Join Sykes Holiday Cottages, a passionate team aiming to be the UK's top holiday rental agency.
- Benefits: Enjoy 33 days annual leave, hybrid working, and a vibrant work culture with career progression.
- Why this job: Be part of a B Corp Certified company that values diversity and offers a supportive environment.
- Qualifications: Experience in account management or customer service is essential; strong communication skills are a must.
- Other info: We welcome diverse applicants and provide support throughout the application process.
The predicted salary is between 20000 - 30000 £ per year.
🌟 Turn your passion for people into a rewarding career at Sykes as an Account Manager!🌟
- 💰 Salary: £25,000 + commission
- 🕒 Hours: 37.5 per week, 5 days out of 7 (Monday to Friday with some weekend cover in peak periods)
- 🏢 Location: Chester Head Office (Hybrid after probation)
- 📆Start Date: Monday 23rdFebruary
The Role
As an Account Manager in our Customer Success Team, you’ll manage up to 200 property owners, helping them maximise their revenue and enjoy a seamless experience with Sykes. From driving sales and uncovering opportunities to offering expert support, you’ll be their go‑to contact and a key part of their success.
What You’ll Do
- ➡️ Manage and grow relationships with up to 200 property owners
- ➡️ Spot opportunities to upsell and cross-sell services
- ➡️ Act as the main point of contact, resolving issues quickly and professionally
- ➡️ Track account performance and provide insights for growth
- ➡️ Work closely with sales, marketing, and operations to deliver results
🌟Live by our four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.
What You’ll Bring
- ✅ Proven experience in account management, sales, or customer service
- ✅ Strong relationship‑building and communication skills
- ✅ Demonstrated success in meeting or exceeding sales targets
- ✅ A proactive, organised, and target‑driven approach
- ✅ Proficiency in CRM software and Microsoft Office Suite
Why You’ll Love It Here
- 🎉Performance bonus – up to 10% of salary
- 🌴 33 days holiday (including bank hols) + extra days with long service
- 🎂 Your birthday off just because!
- 💙 Two paid volunteering days each year
- 👶 Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
- 🏡Generous discounts on stays for you, family & friends
- 🧠 24/7 mental health support and health cash plan
- 🏢Hybrid working & amazing Chester HQ perks
- 📈Loads of training & development opportunities
About Sykes Holiday Cottages
Sykes Holiday Cottages is all about helping people make amazing holiday memories. What began as a small, family‑run business 30 years ago, has grown into a team of 1,700 passionate people, now part of the Forge Holiday Group.
Today, we look after over 23,400 holiday homes across the UK and Ireland, from romantic hideaways for two to epic getaways for 20+. We’re proud to be B Corp certified, which means we’re serious about doing business the right way – creating fair, inclusive, and sustainable travel experiences for everyone.
We value diversity and inclusion, bring your authentic self to work! Need adjustments for the recruitment process? Just ask, our team is happy to help.
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply!
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Account Manager employer: Sykes Cottages
Contact Detail:
Sykes Cottages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with Sykes Holiday Cottages and their mission. Understanding their ambition to become the UK's number one holiday rental agency will help you align your answers during interviews and demonstrate your enthusiasm for their goals.
✨Tip Number 2
Highlight your experience in account management or customer service, especially within the holiday rental or hospitality industry. Be ready to share specific examples of how you've successfully built relationships and driven revenue growth in previous roles.
✨Tip Number 3
Prepare to discuss your approach to upselling and cross-selling. Think of strategies you've used in the past to identify opportunities and how you can apply those skills to enhance the experience of property owners at Sykes.
✨Tip Number 4
Showcase your organisational skills and ability to manage multiple accounts effectively. Be prepared to explain how you prioritise tasks and maintain comprehensive records, as this is crucial for the Account Manager role.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, sales, or customer service. Emphasise any specific achievements related to maintaining client relationships and meeting sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of Sykes Holiday Cottages' mission and how your skills align with their goals, particularly in fostering relationships with property owners.
Showcase Relevant Skills: In your application, clearly demonstrate your interpersonal and communication skills. Provide examples of how you've successfully managed multiple accounts and exceeded sales targets in previous roles.
Research the Company: Familiarise yourself with Sykes Holiday Cottages, their values, and their commitment to diversity and inclusion. This knowledge will help you tailor your application and show that you're genuinely interested in being part of their team.
How to prepare for a job interview at Sykes Cottages
✨Research the Company
Before your interview, take some time to learn about Sykes Holiday Cottages. Understand their mission, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Scenario Questions
As an Account Manager, you'll need to demonstrate your problem-solving skills. Be ready to discuss past experiences where you've successfully managed client relationships or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Sales Skills
Since this role involves revenue generation, be prepared to discuss your sales experience. Highlight specific examples of how you've met or exceeded sales targets in previous roles, and think about how you can apply those strategies at Sykes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewers. Inquire about the team dynamics, growth opportunities, or how success is measured in the Account Manager role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
