Casual Cover Manager Multi Site Derby Retail

Responsible for: No direct line management, however responsible for supervising shop volunteers Location: You will be working across our current or future sites in the Derby area Rate of Pay: £13.28 per hour Contract Type: Casual Purpose of the Job To support the running and development of our network of shops. Each shop has a slightly different customer base and unlike large chain retail, you will have significant discretion over the running the shops, including a variety of opportunities to be creative in how you market the merchandise and increase sales. You will have the opportunity to identify and share best practice across the shops, and rather than being based in the same place, you will work across the network of shops. You will need to be flexible with the ability to adapt to different working environments as you will be working with different teams and in different sites each week, whilst maintaining best practices and standards. This role provides a great opportunity to gain experience in multi-site retail management. People Management Act as supervisor to assistant managers and volunteers, delegate tasks to staff and volunteers, ensure staff and volunteers adhere to retail policy and procedures. Maintain an up to date staffing rota and record of volunteers. Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public. Sales and Profit Achieve agreed sales targets to maximise profit through effective stock management and cost control measures. Stock Management Maintain the shop pricing structure and effective stock management systems to achieve the maximum profit from goods. This includes: Supervision of sorting, preparation for sale and pricing of stock Assist with effectively managing collections and deliveries, regularly liaising with the the HUB. Generate a high volume of stock onto the shop sales floor, applying consistent and appropriate pricing, along with Gift Aid where applicable. Identify high value items for eBay and any additional ways of recognising alternative revenue streams. Maintain an attractive window display at all times with replenishment of stock when sold. Ensure high levels of cleanliness are consistently maintained. PERSON SPECIFICATION Previous experience in a retail/customer centric environment including the use of EPOS systems. Previous experience of communicating with a diverse customer base Ability to motivate, inspire and work as a team. Good standard of numeracy Good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment. Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness. The ability to recognise stock potential to generate income and the importance of attractive presentation. Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks. Flexible and positive attitude – Expectation to cover the shop manager and other team member’s holidays & sickness. Ability to use Microsoft office packages. Experience of working with volunteers Experience within Charity Shops Processing stock deliveries will regularly involve carrying and moving (sometimes heavy) bags of stock. You will also be on your feet for long periods of time. On occasions you may be required to work on your own within the shop Enhanced Annual Leave Company Sick Pay Scheme 20% discount in all Lighthouse Charity Shops Company Pension Employee Assistance Programme Access to exclusive shopping and lifestyle discounts Christmas Saver Scheme Company Events Apply now Apply now About Us Valley CiDS is an independent children and young people\’s charity based throughout Derbyshire and Nottinghamshire. As a Christian charity, we believe that by investing in the next generation we can make a positive difference to the lives of children, young people and families. We raise income to support our work through our growing retail portfolio of Lighthouse Charity Shops. People and values are at the heart of who we are and what we do as charity and we are proud to employ talented colleagues from diverse backgrounds. Guided by our core values of Hope, Compassion, Belonging and Inclusion, we believe that everyone has a role to play in fulfilling our mission of \’Investing in the Next Generation\’ By joining us, you too, could play an important part in helping us to make a positive difference in the lives of children, young people and families through our many projects and initiatives. £13.28 per hour Hours 0 33 days annual leave inclusive of bank holidays (pro rata for part time staff), Company Pension Scheme, Access to counselling and financial wellbeing services for you and your immediate family, Access to our online shopping & lifestyle discount site, 20% staff discount in all our Lighthouse Charity Shops, Access to our Christmas Saver Scheme Apply now Share: #J-18808-Ljbffr