Head of Monitoring, Digital Resilience

Schillings handles high stakes situations for our international clientele; high profile and successful people, companies and other organisations across the world. The high stakes situations they face affect their reputations, their privacy and their security, both digital and physical. That is why we apply a particular focus to protecting these three assets. The high stakes situations present both threats that need to be mitigated, and opportunities to be taken. We believe everyone has a right to fair treatment of their reputation, to a reasonable expectation of privacy and to feel safe. Uniquely, Schillings combines five capabilities under one roof to handle these high stakes situations: intelligence, law, communications, security and diplomacy. Our experts contribute to this multidisciplinary mix, or they are in the business support teams that reinforce that mission: marketing, HR, finance, risk and compliance and client services. Because we are a growth business, opportunities appear in all areas and at all levels. We have the largest team of specialist lawyers in the world, an expanding Intelligence & Investigations team, a growing Critical Risks unit, an evolving Digital Resilience practice, and a new communications agency – Schillings Communications – that will grow significantly in the next three years. Schillings is a collaborative, fun and welcoming place to work, with a positive culture, strong values and a developed service ethic. We require commitment, diligence, agility and professionalism, and in return provide competitive packages and incredibly stimulating and interesting work. We are committed to sharing learning and creating development opportunities so you can progress your career with us. Our people’s career trajectory and longevity at Schillings is a good example of this: a third of our people have been at the business for over five years. Join us and become part of our story. Job Title: Head of Monitoring, Digital Resilience Reporting to: Partner, Digital Resilience Job Purpose: This Media Monitoring and Counter-disinformation Lead role sits within the recently established Schillings Digital Resilience team. The team works with a broad client base alongside our legal, communications and intelligence teams, helping clients and partners to identify, monitor and manage risks to their reputation, privacy or security. The successful candidate will drive the growth of Schillings’ counter-disinformation and media monitoring offering. You will work with colleagues in Digital Resilience to implement the tools we use, creating best in class products and processes to deliver media monitoring and digital communications services for our clients and identifying skills, expertise and technology required to grow the firm’s media monitoring and counter-disinformation capabilities. The role will focus on service development and providing intelligence to our clients through monitoring, listening and reporting alongside the development of content strategies that increase our client’s resilience online. Focusing on social listening and monitoring you will work with colleagues to provide expert analysis, actionable insights and robust resilience strategies that help protect and enhance our clients’ reputations and meet clients’ objectives. Working with colleagues in Intelligence & Investigations you will develop and deploy technology and tools to counter disinformation, protect clients and shine a spotlight on the true narrative. This is a new role, and you will have genuine opportunities to develop and progress rapidly in an exciting growth area for the Firm. This role requires someone innovative, commercial and passionate about delivering excellence for clients, recognising that high stakes situations don’t fit neatly in the 9-5 and willing to flex to meet client need. Role Accountabilities: Leading Schillings’ monitoring team, focusing on building digital resilience through early threat identification across platforms. Helping clients and colleagues understand and implement digital resilience strategies. Providing expert advice to our clients on digital resilience strategies across social platforms. Working with the Director to design Schillings’ go-to market monitoring strategy. Building and growing a small team of monitoring professionals and AI systems. Visualising and presenting data creatively to inform resilience strategies for clients and internal stakeholders. Utilising AI to collect and interpret data from various social media platforms, tools, and sources to inform clients and stakeholders. Producing high-quality, time-sensitive reports and presentations at the cadence expected by clients and stakeholders. Knowledge, Skills and Experience Required: A self-starter with a desire to build a market leading service line within a highly success orientated business. An enthusiasm for collaborating with colleagues across the firm and different teams. A keen interest and experience in digital resilience and communications i.e., digital marketing, strategic communications, social listening, digital forensics and analysis. A minimum of 8+ years’ experience working in a similar fast-paced, commercial, consulting environment is essential. A track record of providing qualitative and quantitative content and channel analysis as well as client ready digital reports and audits. Proven ability to identify cutting-edge tools and software to establish and maintain the highest industry standards. Familiar with social monitoring and listening tools (such as: Google Analytics, Hootsuite, Talkwalker, SEMRush, SimilarWeb, Sprout Social, Pulsar, ChatGPT, Gemini, or Brandwatch), with a proven ability to create and present reports and dashboards that communicate your findings clearly and convincingly. A high proficiency in using social media platforms such as Facebook, Twitter, Tik Tok, Instagram, Reddit and LinkedIn. Exceptional client management skills with a proven track record of managing senior executives and those with little knowledge or experience of social media. Proven ability to build client relationships and trust. Exceptional written and verbal communication. Resilient approach to tight deadlines and ability to juggle multiple projects and deadlines at pace. Familiarity with highly successful individuals and businesses navigating high stakes situations beneficial. Life at Schillings Given our audacious (and successful) business strategy, it is not surprising that Schillings has a very strong culture. The atmosphere is highly collaborative and focused on excellence. We have worked hard over the years to develop a coaching culture and are remarkably non-hierarchical, especially given our roots as a law firm. Schillings has adopted a set of values to put at the heart of this change and they reflect the intention and tenor of our ambitious plans. They are: ‘Innovative; Bold; United; and Excellent’. Our client list speaks for the outstanding results that have been delivered over many years and the task now is to grow without losing any of the commitment to delivering for clients or the service ethos. Finding people who share our values and can thrive in this environment is key to our success. It takes a unique mix of people to create something truly great. We appreciate that diversity of thought, background and culture creates the best environment to truly innovate, solve problems and achieve our goals. We welcome candidates from all backgrounds – if you are driven and want to achieve your best then we will give you the platform and support to succeed. #J-18808-Ljbffr