2nd Line IT Support

Role: 2nd Line IT SupportLocation: GillinghamSalary: £35,000We are seeking a skilled and motivated 2nd Line IT Support Engineer to join our dynamic and growing IT team.This is a hands-on technical role that involves providing high-level support across a variety of systems and technologies within our group, including travel to multiple sites. If you're passionate about troubleshooting, infrastructure support, and enjoy working in a varied environment – we want to hear from you!Key Responsibilities

• Provide 2nd line support for users.
• Troubleshoot and maintain Windows Server environments (2012-2022).
• Administer Microsoft 365 services, including Azure AD, InTune, SharePoint, and Exchange Online.
• Support and maintain Active Directory, both on-prem and in Azure.
• Configure and troubleshoot networking protocols (TCP/IP, DNS, DHCP, VPN, VLANs).
• Administer and support Cisco Meraki infrastructure – firewalls, switches, and WiFi.
• Manage and support virtualised environments using Hyper-V.
• Support Windows 10/11 desktop OS environments and end-user systems.
• Maintain clear documentation of systems, procedures, and issue resolution.
• Travel between sites as needed to support local infrastructure and deployments.

Requirements

• Proven experience in a 2nd line IT support or similar technical support role.
• Strong knowledge of the technologies listed above.
• Excellent diagnostic and problem-solving skills.
• Full UK driving license and willingness to travel regularly between company sites.
• Strong communication and interpersonal skills.

If you are looking for a new challenge in a progressive and growing organisation, look no further than here!

Apply now with an up-to-date CV to be considered.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.