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- Tasks: Provide advanced onsite and remote tech support to VIP users.
- Company: Join a dynamic team in Newcastle focused on top-notch tech solutions.
- Benefits: Enjoy a competitive salary and flexible working hours.
- Why this job: Be part of a professional environment that values service excellence and innovation.
- Qualifications: Experience in technical support and strong problem-solving skills required.
- Other info: Opportunity to work outside core hours for added flexibility.
The predicted salary is between 43200 - 72000 £ per year.
Skills, Experience, Qualifications:
If you have the right match for this opportunity, then make sure to apply today.
Location: Newcastle
Competitive Salary
Working hours: Mon-Fri, 40 hours per week (available to work outside core hours)
The Senior Onsite Technician is responsible for providing advanced onsite and remote technical support to VIP users. Your role will ensure that their technology needs are met with the highest level of service and professionalism.
Contact Detail:
All The Top Bananas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Onsite Technician
✨Tip Number 1
Familiarise yourself with the latest technologies and tools that VIP users typically use. Being knowledgeable about these can help you stand out during interviews, as you'll be able to demonstrate your understanding of their specific needs.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare for scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved technical issues for high-profile clients, as this will showcase your ability to handle the demands of the role.
✨Tip Number 4
Demonstrate your commitment to ongoing professional development. Mention any relevant certifications or training you've completed, as well as your willingness to learn new technologies, which is crucial for a Senior Onsite Technician.
We think you need these skills to ace Senior Onsite Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in providing technical support, especially for VIP users. Include specific examples of how you've successfully resolved complex issues and maintained high service standards.
Craft a Strong Cover Letter: In your cover letter, emphasise your ability to work both onsite and remotely. Mention your flexibility to work outside core hours and how your skills align with the responsibilities outlined in the job description.
Showcase Technical Skills: Clearly list your technical skills that are relevant to the role, such as troubleshooting, software installation, and hardware maintenance. Be specific about the technologies and tools you are proficient in.
Highlight Professionalism: Since the role requires a high level of professionalism, include examples of how you've demonstrated this in previous positions. This could be through your communication style, problem-solving approach, or customer service experiences.
How to prepare for a job interview at All The Top Bananas
✨Showcase Your Technical Expertise
As a Senior Onsite Technician, you'll need to demonstrate your advanced technical skills. Be prepared to discuss specific technologies you've worked with and how you've resolved complex issues in the past.
✨Emphasise Customer Service Skills
Since the role involves supporting VIP users, highlight your experience in providing exceptional customer service. Share examples of how you've handled challenging situations with professionalism and care.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of past experiences where you had to troubleshoot under pressure and be ready to explain your thought process.
✨Research the Company Culture
Understanding the company's values and culture is crucial. Familiarise yourself with StudySmarter's mission and how it aligns with your own professional goals, as this will help you connect better during the interview.
