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- Tasks: Provide advanced onsite and remote tech support to VIP users.
- Company: Join a dynamic team in Newcastle focused on top-notch tech solutions.
- Benefits: Enjoy a competitive salary and flexible working hours.
- Why this job: Be part of a professional environment that values service excellence and innovation.
- Qualifications: Experience in technical support and strong problem-solving skills required.
- Other info: Opportunity to work outside core hours for added flexibility.
The predicted salary is between 36000 - 60000 £ per year.
Skills, Experience, Qualifications:
If you have the right match for this opportunity, then make sure to apply today.
Location: Newcastle
Competitive Salary
Working hours: Mon-Fri, 40 hours per week (available to work outside core hours)
The Senior Onsite Technician is responsible for providing advanced onsite and remote technical support to VIP users. Your role will ensure that their technology needs are met with the highest level of service and professionalism.
Senior Onsite Technician employer: All The Top Bananas
Contact Detail:
All The Top Bananas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Onsite Technician
✨Tip Number 1
Familiarise yourself with the latest technologies and tools that VIP users typically use. This knowledge will not only help you in interviews but also demonstrate your commitment to providing top-notch support.
✨Tip Number 2
Network with current or former employees of StudySmarter, especially those in technical roles. They can provide valuable insights into the company culture and expectations for the Senior Onsite Technician position.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved technical issues for high-profile clients. Highlighting your problem-solving skills and ability to work under pressure will set you apart.
✨Tip Number 4
Showcase your soft skills, such as communication and empathy, during any interactions with us. As a Senior Onsite Technician, your ability to connect with users and understand their needs is just as important as your technical expertise.
We think you need these skills to ace Senior Onsite Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in providing technical support, especially for VIP users. Include specific examples of how you've resolved complex issues and any advanced technologies you've worked with.
Craft a Strong Cover Letter: In your cover letter, emphasise your customer service skills and professionalism. Mention your ability to work outside core hours and provide examples of how you've successfully managed high-pressure situations.
Highlight Relevant Skills: Clearly list technical skills that are pertinent to the role, such as troubleshooting, remote support tools, and any certifications you hold. This will help demonstrate your capability to meet the technology needs of VIP users.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at All The Top Bananas
✨Showcase Your Technical Expertise
As a Senior Onsite Technician, you'll need to demonstrate your advanced technical skills. Be prepared to discuss specific technologies you've worked with and how you've resolved complex issues in the past.
✨Emphasise Customer Service Skills
Since the role involves supporting VIP users, highlight your experience in providing exceptional customer service. Share examples of how you've handled challenging situations with professionalism and care.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of real-life situations where you had to troubleshoot or provide support under pressure, and be ready to explain your thought process.
✨Research the Company Culture
Understanding the company culture is crucial. Familiarise yourself with StudySmarter's values and mission, and think about how your personal values align with theirs. This will help you convey why you're a great fit for the team.
