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- Tasks: Lead a team to deliver exceptional customer service in foreign exchange transactions.
- Company: Travelex is a leading provider of foreign exchange with a trusted brand since 1976.
- Benefits: Enjoy flexible hours, employee discounts, wellness programmes, and a generous holiday allowance.
- Why this job: Join a dynamic team, make a real impact, and grow your career in a vibrant environment.
- Qualifications: Passion for leadership, great communication skills, and a commitment to excellent customer service.
- Other info: Opportunity for bonuses and career progression within a supportive company culture.
The predicted salary is between 21800 - 25800 £ per year.
Travelex Newtownards, Northern Ireland, United Kingdom
Travelex Newtownards, Northern Ireland, United Kingdom
1 week ago Be among the first 25 applicants
Bureau Manager – Tesco Travel Money Newtownards –Full Time
Job Type: Permanent
Hours per week: 37.5 hours
Salary:£27,495 p/a
Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.
Benefits
- A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
- Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
- A wide range of employee discounts provided by Bravo Benefit
- Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime
- 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days
- Opportunity to earn a monthly bonus on top of base salary for hitting targets
- Pension with a great Pension Provider – Scottish Widows.
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Travelex attributes its success and growth down to its hard-working people. It’s their desire to deliver exceptional results, service, and positive experiences to our customers every day that sets us apart from the rest. If you see yourself as a natural leader who can galvanise people and showcase best practice but also mentor from behind the scenes to orchestrate a dynamic and efficient team, we want you as our next Bureau Manager.
As an integral part of Tesco Travel Money, you will be placed on-site in one of our bustling Bureaus situated within an Tesco retail store. Thousands of customers will step foot through the door each day, with many looking for help and guidance on all aspects of foreign exchange. We want to not only be the preferred provider of foreign exchange, but we also want to lay down a marker when it comes to being at the forefront in delivering detailed and concise advice paired with an exceptional customer and buying experience. This is where we need people like you to join the business and help us achieve our vision.
What will you be doing?
- Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience to every customer who transacts with Tesco
- Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available
- Focusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives
- Engaging with customers to process all foreign exchange transactions accurately and efficiently
- Delivering on key performance goals both procedural, operational and customer focused
- Utilising your keen eye for detail to process daily online FX request and deliveries
- Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency
What do I need to have?
- A passion for leading – You’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.
- Great communicator and motivator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard.
- Great customer service matters to you – You know what good service looks like, you understand the ramification of delivering bad service and a poor customer experience, so you make it your goal to deliver exemplary service in every interaction.
- Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
What does the interview process look like?
- Step 1 – Our team of Talent Acquisition Partners or Bureau Managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
- Step 2 – You’ll then be invited to an online interview with one of our Talent Acquisition Partners. Here we’ll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you’d be working with vast amounts of money on a regular basis there will also be a small numerical and accuracy test too that’ll you’ll complete.
- Step 3 – If successful you will then be invited to visit the bureau where you will meet with the Area Manager face-to-face and have the opportunity to see what the working environment looks like. The Bureau Manager will be able to tell you more about the day-to-day responsibilities and answer any remaining questions you have.
- Step 4 – If the bureau visit goes well, we’ll reach out and offer the opportunity to join Travelex as our newest employee. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback. We owe you that much as an employer who’s dedicated your time to meet with us.
Please note, as part of the onboarding process, you will be required to clear our reference check company standards. We have a dedicated team who will support you through this process.
About Travelex
We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.
Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Part-time
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Job function
Finance and Sales
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Industries
Financial Services, Consumer Services, and Retail
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Tesco Travel Money Manager employer: Travelex Limited
Contact Detail:
Travelex Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Travel Money Manager
✨Tip Number 1
Familiarise yourself with the foreign exchange market and current trends. Understanding the latest rates and customer needs will help you engage confidently with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated team members to achieve targets or improve customer service.
✨Tip Number 3
Practice your communication skills, as they are crucial for this role. Engage in mock interviews with friends or family, focusing on how you can effectively listen to and address customer concerns.
✨Tip Number 4
Research Travelex's values and mission. Being able to articulate how your personal values align with theirs will show your genuine interest in the company and its goals, making you a more appealing candidate.
We think you need these skills to ace Tesco Travel Money Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your leadership skills and ability to deliver exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for leading teams and your understanding of the foreign exchange industry. Mention how your values align with Travelex's mission to provide excellent service.
Highlight Relevant Skills: Emphasise skills such as communication, motivation, and customer service in your application. Provide examples of how you've successfully led teams or improved customer satisfaction in previous roles.
Prepare for the Interview Process: Familiarise yourself with the interview steps outlined by Travelex. Be ready to discuss your experience in detail and prepare for the numerical and accuracy test by practising similar questions beforehand.
How to prepare for a job interview at Travelex Limited
✨Show Your Leadership Skills
As a potential Bureau Manager, it's crucial to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you nurtured talent and improved performance.
✨Understand Customer Service Excellence
Since customer service is at the heart of this role, be ready to discuss what exceptional service looks like to you. Share experiences where you went above and beyond for customers, and how you handled any challenges that arose.
✨Brush Up on Numerical Skills
Given the numerical and accuracy test during the interview process, it’s wise to practice basic maths and financial calculations. Familiarise yourself with currency exchange rates and how to handle transactions accurately.
✨Research Travelex and Tesco
Before your interview, take some time to learn about Travelex's history, values, and their partnership with Tesco. Understanding their mission and how they operate will help you align your answers with their goals and show genuine interest.
