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For Companies At a Glance
- Tasks: Provide 1st/2nd line IT support and configure devices for users.
- Company: Join a dynamic team focused on delivering top-notch IT solutions.
- Benefits: Enjoy hands-on experience in a fast-paced environment with potential for growth.
- Why this job: Perfect for tech enthusiasts who love problem-solving and helping others.
- Qualifications: Strong communication skills and experience in IT support are essential.
- Other info: This role requires onsite presence five days a week.
The predicted salary is between 28800 - 43200 £ per year.
If you are an IT Support Engineer with excellent communication skills and great customer service we have a contract role we would like to discuss with you.
Please note this role is inside IR35 and will require 5 days per week onsite.
- 1st/2nd line support face to face and over the phone
- Installing and configuring PCs, Macs, iPhones, iPads for users in a busy environment
- Using Jamf to configure Apple devices
- Logging calls on a ticketing system
- Supporting additional hardware such as printers and scanners
- Windows 10 & Windows 11 support
Deployment Engineer - IT Support employer: Devonshire Hayes Recruitment Specialists Limited
Contact Detail:
Devonshire Hayes Recruitment Specialists Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deployment Engineer - IT Support
✨Tip Number 1
Familiarise yourself with Jamf, as it's a key tool for configuring Apple devices in this role. Consider taking an online course or watching tutorials to boost your confidence and knowledge.
✨Tip Number 2
Brush up on your Windows 10 and 11 support skills. Make sure you can troubleshoot common issues and understand the latest features, as this will be crucial for providing effective support.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. Being able to explain technical issues clearly and patiently will set you apart from other candidates.
✨Tip Number 4
Get comfortable with ticketing systems, as logging calls is part of the job. Familiarity with how these systems work will help you adapt quickly and demonstrate your readiness for the role.
We think you need these skills to ace Deployment Engineer - IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, particularly with 1st and 2nd line support. Include specific examples of how you've installed and configured PCs, Macs, and Apple devices, as well as any experience with Jamf.
Craft a Strong Cover Letter: In your cover letter, emphasise your communication skills and customer service experience. Mention your familiarity with ticketing systems and your ability to support various hardware like printers and scanners.
Showcase Relevant Skills: List relevant technical skills such as Windows 10 & 11 support, and any certifications you may have. Highlight your problem-solving abilities and your experience working in busy environments.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Devonshire Hayes Recruitment Specialists Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10 and 11, as well as your familiarity with Apple devices. Highlight any specific instances where you've successfully resolved technical issues.
✨Demonstrate Excellent Communication
Since this role involves face-to-face and phone support, practice explaining technical concepts in simple terms. Be ready to provide examples of how you've effectively communicated with non-technical users.
✨Familiarise Yourself with Jamf
As the role requires using Jamf for configuring Apple devices, make sure you understand its functionalities. If possible, mention any previous experience you have with device management tools.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples where you've handled difficult situations or provided exceptional customer service in a busy environment.
