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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, resolving queries and issues.
- Company: Join a well-established public sector organisation making a difference.
- Benefits: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be part of a team that values communication and proactive problem-solving.
- Qualifications: Excellent communication skills and prior IT support experience required.
- Other info: Ideal for those looking to kickstart their career in IT.
The predicted salary is between 28800 - 43200 £ per year.
Venn Group is currently recruiting for a Service Desk Analyst to join a well-established public sector organisation. This is a great opportunity to support users in a dynamic IT environment, providing 1st and 2nd line support across a range of systems.
Key Responsibilities:
- Logging and resolving incoming IT queries
- Supporting hardware, software and user access issues
- Escalating more complex tickets to relevant teams
We're looking for someone with excellent communication skills, a proactive attitude, and prior experience in a service desk or IT support role.
Contact Detail:
Venn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT issues and solutions that users face in a service desk environment. This will not only help you answer questions confidently but also demonstrate your proactive attitude during the interview.
✨Tip Number 2
Brush up on your communication skills by practising how to explain technical concepts in simple terms. Being able to communicate effectively with non-technical users is crucial for a Service Desk Analyst.
✨Tip Number 3
Research the specific systems and software used by the public sector organisation you're applying to. Showing that you have knowledge of their tools can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the organisation through platforms like LinkedIn. They can provide insights into the company culture and the expectations for the role, which can be invaluable during your application process.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or service desk roles. Emphasise your skills in logging and resolving IT queries, as well as any experience with hardware and software issues.
Craft a Strong Cover Letter: Write a cover letter that showcases your excellent communication skills and proactive attitude. Mention specific examples from your past experiences that demonstrate your ability to support users effectively.
Highlight Relevant Skills: In your application, clearly outline your technical skills related to 1st and 2nd line support. Include any familiarity with ticketing systems or troubleshooting processes that would be beneficial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Analyst.
How to prepare for a job interview at Venn Group
✨Showcase Your Communication Skills
As a Service Desk Analyst, you'll need to communicate effectively with users. During the interview, demonstrate your ability to explain technical issues in simple terms and listen actively to understand user concerns.
✨Highlight Your Problem-Solving Experience
Be prepared to discuss specific examples of how you've resolved IT queries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your proactive attitude.
✨Familiarise Yourself with Common IT Issues
Brush up on common hardware and software problems that users face. Being able to discuss these issues and potential solutions will show your knowledge and readiness for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's IT environment and support processes. This not only shows your interest in the role but also helps you assess if it's the right fit for you.
