Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for tech support, solving issues and fulfilling service requests.
- Company: Join a global technical Service Desk team dedicated to employee support.
- Benefits: Enjoy development opportunities, flexible work options, and a dynamic team environment.
- Why this job: Gain hands-on experience in a fast-paced role while enhancing your tech and customer service skills.
- Qualifications: Strong communication, analytical skills, and a knack for troubleshooting are essential.
- Other info: Work independently and collaboratively to resolve incidents efficiently.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Service Desk Engineer, who will act as the single point of contact for all users for incident resolution and service requests. We are a technical Service Desk that provides support to our employees all over the world. From incident resolution to request fulfilment, you will be responsible for ensuring that employees have the necessary equipment and resources to perform their roles. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as required, in line with Business processes.
The Service Desk is a fast paced team that offers a variety of development opportunities. We hire people with a broad range of technical and customer focused skills to allow us to respond to all technological challenges.
Preferred skills and experience- Strong interpersonal and customer service skills.
- Excellent technical, analytical and troubleshooting skills.
- Strong communication skills, both written and verbal.
- Quick to learn.
- Self-motivated with the ability to work unsupervised.
- Answering phone calls within Service Level Agreements (SLA’s), whilst providing an excellent customer experience.
- Handling Live Chats efficiently and professionally.
- Logging, progressing and providing updates on tickets for incidents and service requests.
- Ensuring that first line incidents are resolved quickly and efficiently.
- Ensuring that second line incidents are investigated and promptly escalated where required.
- Managing open incidents, working with second and third line teams to gain the fastest resolution based on incident SLA’s.
- Providing remote and on-site support and fixes.
- Providing administrative support to ensure that Business critical processes are adhered to.
- Maintaining and administering user accounts in line with security requirements.
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer (Stoke) (Stoke-On-Trent)
✨Tip Number 1
Familiarise yourself with common IT issues and troubleshooting techniques. Being able to demonstrate your knowledge in resolving typical service desk incidents during the interview will show that you're prepared and capable.
✨Tip Number 2
Practice your communication skills, especially for phone calls and live chats. Role-playing scenarios with a friend can help you articulate your thought process clearly and effectively, which is crucial for this role.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for at StudySmarter will allow you to align your answers with our expectations and demonstrate that you’re a good fit for the team.
✨Tip Number 4
Be ready to discuss your previous customer service experiences. Highlight specific examples where you successfully resolved issues or improved user satisfaction, as this will showcase your interpersonal skills and commitment to excellent service.
We think you need these skills to ace Service Desk Engineer (Stoke) (Stoke-On-Trent)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Service Desk Engineer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your strong interpersonal, customer service, and technical skills in your CV and cover letter. Provide specific examples of how you've successfully resolved incidents or provided support in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills. Explain why you are interested in the role and how your background makes you a suitable candidate for the fast-paced environment of the Service Desk.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Service Desk Engineer.
How to prepare for a job interview at Placed
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge and troubleshooting skills. You might be asked to solve a problem on the spot, so brush up on common issues related to service desk operations.
✨Demonstrate Excellent Communication
Since the role involves communicating with users over calls and Live Chat, practice articulating your thoughts clearly. Use examples from past experiences where you successfully resolved issues through effective communication.
✨Highlight Customer Service Experience
Emphasise your interpersonal skills and any previous customer service roles. Share specific instances where you went above and beyond to assist a customer, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage multiple incidents or escalate issues, and be ready to explain your thought process.
