Customer Success Manager - Salesforce ISV (City of London)

Customer Success Manager | Salesforce ISV

Location: Hybrid/ London

Type: Full-time | Permanent

Industry: SaaS / Salesforce Ecosystem

Experience Level: Mid-Senior

Are you passionate about helping customers thrive? Do you love the Salesforce ecosystem and want to be part of a fast-growing ISV making waves in the AppExchange? Mason Frank International have partnered with a rapidly expanding Salesforce ISV who are looking for a Customer Success Manager (CSM) to join their dynamic team.

Your Role

As a Customer Success Manager, you’ll be the trusted advisor and advocate for our customers. You’ll guide them through onboarding, adoption, and expansion, ensuring they get the most out of our products and services.

Responsibilities

• Build strong, long-term relationships with customers across various industries
• Drive product adoption and usage through strategic engagement
• Deliver onboarding, training, and success planning tailored to customer goals
• Monitor customer health and proactively address risks or challenges
• Collaborate with Sales, Product, and Support teams to deliver a seamless customer experience
• Identify upsell and cross-sell opportunities and support renewals

Experience required

• 3+ years in a Customer Success, Account Management, or similar role
• Experience working with or within the Salesforce ecosystem
• Prior hands on experience with the Salesforce platform either as an Admin or Consultant- Salesforce Administration Certification is a pre-requisite for this role
• A proactive, problem-solving mindset
• Strong communication and relationship-building skills
• Familiarity with SaaS metrics and customer lifecycle management
• Passion for helping customers succeed

Salary/ Bens

• Base salary range £80,000 to £85,000
• Remote first, with travel to client site (mainly London)
• Opportunities for Salesforce certifications and professional development
• A collaborative, supportive team culture
• The chance to make a real impact in a growing company

**Candidates must have full right to work in the UK, no sponsorship offered)