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For Companies At a Glance
- Tasks: Lead strategic planning and execution for top-tier clients, ensuring their success.
- Company: Open Partners is a dynamic agency focused on client growth through innovative strategies.
- Benefits: Enjoy flexible remote work, generous leave, gym memberships, and more perks.
- Why this job: Make a real impact by turning bold visions into reality while collaborating with talented professionals.
- Qualifications: 6+ years in client leadership, especially in digital marketing, with strong communication skills.
- Other info: Join a vibrant team that values personal growth and offers exciting social events.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Client Leadership Team Overview
The Client Leadership Team at Open Partners is the heartbeat of our agency – driving strategic vision, integration and performance through close, high‑impact relationships. We blend Media, Creative and Data into cohesive, growth‑oriented roadmaps and set the tone for Smarter, Faster, Better across everything we do. This is a privileged team of top‑tier talent with drive and ambition who partner with clients to drive true business value and define and demonstrate what Agency of Next means.
Role Purpose
The Client Partner is a central leadership role within the Client Leadership track, responsible for owning client relationships, leading strategy, and driving commercial growth. You are the day‑to‑day senior voice of Open Partners for your clients, shaping their marketing and business direction with consultancy‑grade clarity, foresight, and influence.
You will lead integrated strategy across media, data and creative, deepen senior client relationships (including decision‑makers and emerging Champions), and own the commercial performance of your portfolio. Client Partners are expected to set the standard for how OP shows up: strategic, commercially‑minded, relationship‑led and relentlessly committed to excellence.
This role is pivotal in defining the future of OP and demonstrating what Agency of Next means in practice — through transformational thinking, integrated planning, and meaningful growth impact.
Role Responsibilities
1. Integrated Strategic Leadership
- Lead the development and deployment of Effectiveness Roadmaps, RISE strategies, Annual Plans and Business Reviews, ensuring alignment with client priorities and OP’s consultancy vision.
- Own the creation and delivery of strategic narratives that integrate media, data and creative into a unified story that drives business outcomes.
- Proactively identify strategic opportunities and risks; bring clear, structured recommendations to influence long‑term direction.
- Lead client meetings with confidence, clarity and consultancy authority, setting the tone for cross‑discipline collaboration and strategic integration.
- Brief and partner with the Client Delivery Centre of Excellence to ensure output quality, alignment and operational excellence.
- Shape how cross‑functional teams collaborate and maintain standards across portfolios.
- Lead a high‑performing client team by setting strategic direction, ensuring clarity of roles and expectations, and creating the conditions for integrated excellence.
2. Commercial Acumen & Growth
- Own commercial performance for your client portfolio – including revenue, margin, forecasting and contract management.
- Identify and convert upsell, cross‑sell and expansion opportunities based on strategic needs and growth levers.
- Maintain ≥95% forecasting accuracy and ensure all scopes and commercials are aligned to roadmaps and strategic plans.
- Partner with Principals on multi‑year contracts or renegotiations; ensure commercial conversations are grounded in strategic value and demonstrable impact.
- Understand client business models deeply, connecting OP’s work to commercial KPIs, financial outcomes, and long‑term value creation.
3. Relationship & Influence Mastery
- Build deep, trusted relationships across all levels, acting as a true partner and advisor.
- Develop and maintain client Champions who advocate for OP within their organisation and influence senior stakeholders.
- Spend meaningful physical time with clients through onsite sessions, immersion days, planning meetings and workshops to deepen understanding, strengthen trust, and accelerate impact.
- Demonstrate exceptional communication and influence: guide clients through ambiguity, challenge constructively, and align stakeholders around strategic direction.
- Lead or support senior conversations, ensuring OP shows up with consultancy‑grade presence, empathy and authority.
- Represent OP with professionalism and credibility, consistently strengthening our reputation and values in every interaction.
4. Consultative Problem Solving
- Use structured thinking, foresight and analytical rigor to solve complex marketing, commercial and organisational challenges.
- Prioritise initiatives and solutions based on business impact; turn insight into action with clear sequencing and decision pathways.l
- Lead hypothesis creation, testing and experimentation plans that deepen learning and accelerate growth.
- Help clients navigate change, uncertainty and transformation, bringing clarity, confidence and next‑step options.
- Contribute to OP’s collective intelligence by sharing perspectives, thought leadership, and strategic frameworks.
- Help define how AI, automation and agent‑based systems should be applied for clients and internally.
5. Media, Data & Creative Fluency
- Demonstrate strong integrated knowledge across media, creative and data disciplines, ensuring all recommendations ladder into business outcomes.
- Act as the single source of truth for the client narrative, synthesising specialist input into a coherent, compelling story.
- Ensure all work across disciplines is aligned, integrated and consistent with the strategic direction of the account.
- Provide structured feedback to Delivery and specialist teams that improves the quality, coherence and impact of outputs.
- Bring perspectives on innovation, market shifts and best practice to elevate integrated thinking across teams.
Your KPIs / Outputs
- Client Satisfaction: NPS > 9 with senior client champions
- Commercial Performance: Revenue delivery to plan; ≥95% forecasting accuracy; margin aligned to target.
- Strategic Leadership: 100% delivery of RISE, Effectiveness Roadmaps, KAPs and Business Reviews.
- Growth: Quarterly identification of qualified growth opportunities; measurable revenue uplift within portfolio.
- Relationship Depth: Multiple documented Champions; influence evidenced in client decisions.
- Delivery Excellence: Strong partnership with Client Delivery; integrated output standards maintained.
- Agency of Next: Leadership in shaping AI/automation/agent vision and OP‑wide ways of working.
Role Details
- Reports to: Senior Partner
- Location: Hybrid
- Hours / Days: 37.5 hours, over 5 days per week.
- Contract basis: Permanent.
Skills & Experience required
Must Have
- App experience – ASO and ASA
- Proven experience in a client‑facing strategic or consultancy environment.
- Advanced strategic and analytical capability; able to turn insight into integrated recommendations.
- Demonstrated relationship‑building and influencing skills across seniority levels.
- Strong commercial grounding (forecasting, budgeting, fees, value creation).
- Excellent communication and narrative‑building skills; confident presenting to senior stakeholders.
- A high standard of professional excellence and personal accountability.
Desirable
- Experience working across media, creative and data disciplines.
- Exposure to growth strategy, marketing transformation or commercial modelling.
- Experience leading integrated planning or cross‑functional projects.
- Experience preparing or presenting to C‑suite audiences.
Expectations for all Open Partners Employees
- Follow our Employee Handbook
- Live by our values
- Smarter – Aim high, train hard, embrace next
- Faster – Learn fast, adapt fast, act fast
- Better – Think, say and do what’s best
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Client Partner employer: Open Partners
Contact Detail:
Open Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Partner
✨Tip Number 1
Familiarise yourself with the latest trends in digital marketing and client leadership. Being well-versed in current strategies will not only help you during interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 2
Network with professionals in the advertising services sector, especially those who have experience as Client Partners. Engaging in conversations can provide valuable insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and delivered strategic solutions in your previous roles. Highlighting your achievements will showcase your capability to excel in this position.
✨Tip Number 4
Demonstrate your leadership skills by sharing experiences where you've motivated teams or driven collaboration. This is crucial for a Client Partner role, and showing your ability to inspire others will set you apart from other candidates.
We think you need these skills to ace Client Partner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Client Partner role. Tailor your application to highlight your relevant experience in client leadership and strategic planning.
Craft a Compelling CV: Your CV should clearly showcase your 6+ years of experience in client leadership, particularly in digital marketing. Use quantifiable achievements to demonstrate your impact on previous clients and projects.
Write a Strong Cover Letter: In your cover letter, express your passion for client success and your ability to craft strategic narratives. Highlight specific examples of how you've driven growth and performance in past roles.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Client Partner role.
How to prepare for a job interview at Open Partners
✨Understand the Client Partner Role
Make sure you have a solid grasp of what the Client Partner role entails. Familiarise yourself with the responsibilities, especially around strategic planning and client management. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since this role requires strong leadership abilities, prepare examples from your past experiences where you've successfully managed teams or projects. Highlight how you motivated others and drove results, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and strategic thinking. Think of specific situations where you had to craft strategies or overcome challenges in client relationships, and be ready to discuss these in detail.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might also want to prepare a brief presentation on a relevant topic to showcase your ability to convey strategic narratives effectively.
