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- Tasks: Assist customers with travel information and ticket purchasing at Wigan station.
- Company: Join Avanti West Coast, a leading transport provider connecting communities across the West Coast.
- Benefits: Enjoy free travel, a final salary pension, and up to 37 days holiday.
- Why this job: Be part of a passionate team dedicated to delivering exceptional customer experiences.
- Qualifications: Current Avanti West Coast employees only; enthusiasm for customer service is key.
- Other info: Full training provided; we celebrate diversity and encourage authenticity in our workforce.
The predicted salary is between 24000 - 36000 £ per year.
Job Description This role is only open to candidates who are current Avanti West Coast Employees. Applications from external candidates for internal-only roles will not be considered and will be withdrawn. Our stations team at Wigan is looking for enthusiastic individuals to join as Customer Service Assistants – Retail. At Avanti West Coast, our mission is to be the transport of choice, connecting customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY ? Do you have an AMBITIOUS drive to make a genuine difference to others? This is YOUR opportunity! We are setting new standards for customer experience and operational excellence across our network, serving over 500,000 customers weekly. Our Stations Customer Service Assistants are committed to safety and ensuring the network runs smoothly. Bring your authentic self to make customers\’ experiences memorable as they travel through our stations. We want you to be you! As a Customer Service Assistant within Retail, you will: Provide travel assistance, information, and guidance to ensure customers are well-informed and confident in their travel. Assist with travel needs, offer reassurance, and provide accurate journey advice. Guide customers through ticket purchasing, assist with timetable inquiries, manage queues, and support ticket machine usage for efficient service. Full training will be provided for this role. Benefits include: Final salary pension Free travel on Avanti West Coast for you, your spouse/partner, and dependents Privilege Travel card (75% off fares with other train operators for leisure) 30 days holiday, increasing to 37 days with service 10 free journeys on other First Group Train Operators If you\’re excited about this opportunity, we want to hear from you! Apply now to join our Euston team and make a difference. We value diversity and are committed to an inclusive workforce where everyone can be themselves. We celebrate differences and recognize their importance in our team. Our Values: Passionate Committed Integrity Ambitious Authentic #J-18808-Ljbffr
Customer Service Assistant - Retail - Wigan employer: Avanti West Coast
Contact Detail:
Avanti West Coast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Retail - Wigan
✨Tip Number 1
Since this role is only open to current Avanti West Coast employees, make sure you network within your organisation. Speak to colleagues in different departments and express your interest in the Customer Service Assistant position to get insights and possibly a referral.
✨Tip Number 2
Familiarise yourself with Avanti West Coast's values: Passionate, Committed, Integrity, Ambitious, and Authentic. Think of specific examples from your experience that demonstrate how you embody these values, as they will be crucial in any discussions during the application process.
✨Tip Number 3
Prepare for potential interview questions by considering scenarios where you've provided excellent customer service. Reflect on times when you went above and beyond to assist customers, as this will showcase your commitment to delivering a memorable experience.
✨Tip Number 4
Stay updated on any changes or initiatives within Avanti West Coast, especially those related to customer service. Being knowledgeable about the company's current projects can help you stand out as a candidate who is genuinely interested in contributing to their mission.
We think you need these skills to ace Customer Service Assistant - Retail - Wigan
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and values of Avanti West Coast. Highlight your passion for customer service and how you embody their values of integrity and ambition.
Tailor Your CV: Make sure your CV reflects your relevant experience in customer service, particularly in retail settings. Use specific examples that demonstrate your ability to assist customers and provide excellent service.
Craft a Personal Statement: Write a personal statement that showcases your enthusiasm for the role and your commitment to making a difference. Mention how your authentic self aligns with the company's values and mission.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Avanti West Coast
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your experience where you went above and beyond to help a customer, as this aligns with Avanti West Coast's values.
✨Demonstrate Integrity and Authenticity
Be yourself during the interview. Avanti West Coast values authenticity, so don’t hesitate to share your personal experiences and how they shaped your approach to customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think of situations where you had to assist customers with travel needs or resolve issues, and be ready to discuss your thought process.
✨Familiarise Yourself with the Role
Read up on the responsibilities of a Customer Service Assistant in Retail. Understanding ticket purchasing processes, timetable inquiries, and queue management will help you answer questions confidently and show your commitment to the role.
