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- Tasks: Lead ticketing operations and sales strategy for iconic theatres in Stoke-on-Trent.
- Company: Join ATG Entertainment, a leader in live performance and unforgettable experiences.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Be part of an exciting team welcoming top UK shows and enhancing local culture.
- Qualifications: Passion for customer experience and live performance; previous sales experience preferred.
- Other info: This is a fixed-term role covering adoption leave for 12 months.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about live performance and customer experience? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a dynamic and driven Ticketing and Sales Manager to take centre stage in coordinating our Box Office sales strategy and ticketing operations at two of Staffordshire’s most iconic venues, the Regent Theatre & Victoria Hall. It’s an exciting time to join the team as we are set to welcome some of the biggest theatre, music and comedy shows on the UK touring circuit including 2:22 A Ghost Story, Kinky Boots, Diversity, Jools Holland and Josh Widdicombe.
Please note, this is a fixed term, adoption leave cover role for 12 months.
ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
The Regent Theatre in Stoke-on-Trent is a beautifully restored 1920s Art Deco venue, hosting major touring productions and West End shows, and the Victoria Hall is a historic concert venue renowned for its excellent acoustics and diverse programme of music, comedy, and cultural events. Both venues have played host to a variety of first-class touring productions and events welcoming thousands of people through our doors every year. We are a busy, diverse, and vibrant venue with no two days the same. We are a close knit and supportive community of people passionate about theatre. Together we foster pride in enhancing the cultural diversity of Stoke-on-Trent through our theatre programming and Creative Learning initiatives.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact email address to request a confidential discussion. We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture.
Salary: Competitive
Closing Date: 2025-06-13
Ticketing & Sales Manager (Adoption Cover), Stoke-on-Trent Theatres Ltd, Bagnall Street employer: Ambassador Theatre Group
Contact Detail:
Ambassador Theatre Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing & Sales Manager (Adoption Cover), Stoke-on-Trent Theatres Ltd, Bagnall Street
✨Tip Number 1
Familiarise yourself with the Regent Theatre and Victoria Hall's current and upcoming shows. Understanding the types of performances they host will help you demonstrate your passion for live entertainment during any discussions.
✨Tip Number 2
Network with professionals in the theatre and live performance industry. Attend local events or join online forums to connect with others who share your interests, as personal recommendations can often make a significant difference.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've enhanced customer experiences in previous roles. This is crucial for a position that revolves around ticketing and sales management.
✨Tip Number 4
Research the latest trends in ticketing technology and sales strategies. Being knowledgeable about innovative practices can set you apart from other candidates and show your commitment to improving operations.
We think you need these skills to ace Ticketing & Sales Manager (Adoption Cover), Stoke-on-Trent Theatres Ltd, Bagnall Street
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Ticketing & Sales Manager position. Highlight your passion for live performance and customer experience in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in ticketing, sales, and customer service. Emphasise any previous roles in fast-paced environments and your ability to manage box office operations effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the venues. Mention specific shows or events you are excited about and how your skills align with the company's mission and values.
Proofread and Submit: Before submitting your application, proofread all documents for spelling and grammatical errors. Ensure that your application is complete and submitted through the StudySmarter website by the closing date.
How to prepare for a job interview at Ambassador Theatre Group
✨Show Your Passion for Live Performance
Make sure to express your enthusiasm for live theatre and events during the interview. Share any personal experiences or favourite shows that highlight your passion, as this role is all about creating memorable experiences for audiences.
✨Demonstrate Customer Experience Skills
Prepare examples of how you've successfully managed customer interactions in previous roles. Discuss specific strategies you've used to enhance customer satisfaction, as this will be crucial in a fast-paced ticketing environment.
✨Familiarise Yourself with the Venues
Research the Regent Theatre and Victoria Hall before your interview. Understanding their history, the types of shows they host, and their significance in the community will show your commitment and interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in a busy environment. Think of scenarios where you had to handle multiple tasks or resolve customer issues quickly, and be ready to discuss how you managed those situations effectively.
