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- Tasks: Lead a team to deliver exceptional customer service at live events.
- Company: Join ATG Entertainment, the world's leading live-theatre company since 1992.
- Benefits: Enjoy perks like theatre tickets, discounts, and mental wellbeing support.
- Why this job: Be part of a vibrant team creating unforgettable experiences for audiences.
- Qualifications: No prior experience in entertainment needed; just a passion for great service.
- Other info: Must be 18+; assessment session on July 15th, induction on August 5th.
Can you lead a team in shift to help create great customer service? We’re looking for customer-focused supervisors who’d like to work in our exciting, fast-paced and interesting company. Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again! As part of our Customer Experience Team you’ll make this happen.
The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars. Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.
If successful in your interview you will be invited to attend an assessment session on July 15th. Successful candidates must be available for their induction day on August 5th.
We offer the following benefits for our Customer Experience Team:
- myStrength Mental Wellbeing App
- WeCare Support Services
- Theatre Tickets (Subject to Availability)
- ATG+ Membership
- Staff Discounts
- Pension
- Access to ToothFairy - Dental access and guidance from home
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for in any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion. We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture.
Salary: £12.82 - £13.11 per hour
Closing Date: 2025-06-15
Customer Experience Supervisor, Palace Theatre & Opera House Manchester c/o Palace Theatre, 97 Oxford Street employer: Ambassador Theatre Group
Contact Detail:
Ambassador Theatre Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Supervisor, Palace Theatre & Opera House Manchester c/o Palace Theatre, 97 Oxford Street
✨Tip Number 1
Familiarise yourself with the Palace Theatre and Opera House's current shows and events. Understanding the types of performances they host will help you demonstrate your passion for live entertainment during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. This role is all about creating memorable experiences, so be ready to discuss how you can contribute to that.
✨Tip Number 3
Network with current or former employees of the theatre. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Be prepared to discuss your leadership style and how you would motivate a team in a fast-paced environment. The role requires strong supervisory skills, so think about how you can inspire others to deliver exceptional customer service.
We think you need these skills to ace Customer Experience Supervisor, Palace Theatre & Opera House Manchester c/o Palace Theatre, 97 Oxford Street
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Experience Supervisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've created memorable experiences for customers, especially in fast-paced environments.
Highlight Team Leadership Experience: If you have experience leading a team, make sure to mention it. Discuss how you motivated your team, handled challenges, and contributed to achieving targets, as this is crucial for the role.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for working at the Palace Theatre & Opera House. Mention any personal connections to the venue or its events to make your application stand out.
How to prepare for a job interview at Ambassador Theatre Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure a positive experience for customers.
✨Demonstrate Leadership Skills
As a Customer Experience Supervisor, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've successfully managed or motivated a team in the past.
✨Familiarise Yourself with the Venue
Research the Palace Theatre and Opera House Manchester before your interview. Knowing about their history, the types of shows they host, and their customer demographics will show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to deal with challenging customers or unexpected issues, and be ready to explain how you resolved them.
