Studio Support Trainer (Beauty Therapist)

Overview
Position: Studio Support Trainer (Full Time)
Reporting To: Studio Manager
Hours: 3 days (24 hours)
Locations: Selfridges home base working across all 6 London studio locations when needed
Availability: Must be available to work across weekdays and weekends
About the Company
FACEGYM is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our studios, on face-gym.com and our Digital Studio, and at home. We are based in central London, working across the UK & USA.
Job Summary
We are looking for a versatile and highly adaptable Studio Support Trainer to take on a newly created role that blends hands-on facial training with operational studio support. This role is designed to ensure seamless studio operations, supporting multiple locations by stepping in as a Studio Lead when managers are absent and stepping in to deliver exceptional facial workouts when required. As a key part of our evolving studio structure, this role will provide on-demand coverage across our six London locations (Coal Drops Yard, Notting Hill, St Johns Wood, Kings Road, and Selfridges) based on trainer callouts, holidays, and business needs—sometimes at short notice.
Key Responsibilities
Studio Lead Responsibilities (when covering for the Manager)
Ensure the smooth execution of studio operations, including front-of-house duties such as self-check-in and self-check-out, calling clients, managing walk-ins, and selling gift cards.
Maintain studio cleanliness and readiness, overseeing laundry, towels, and hygiene standards.
Handle bookings, cancellations, and client intake, ensuring a frictionless experience.
Own the self-check-in and self-check-out customer experience execution, maintaining high service standards.
Support trainers in driving sales and rebooking efforts, maximising revenue opportunities.
Address customer concerns professionally, resolving issues both in-person and over the phone.
Manage opening and closing duties as a key holder, ensuring studio readiness.
Monitor stock level checks as needed and end-of-day studio reporting.
Trainer Responsibilities
Deliver expert facial workouts aligned with FACEGYM protocols to drive customer satisfaction.
Build strong client relationships to increase retention and rebooking rates.
Educate customers on skincare, products, and treatments, leveraging upsell opportunities.
Uphold hygiene, health & safety standards, ensuring a pristine studio environment.
Stay updated on the latest FACEGYM techniques and product innovations.
Operate efficiently within the Zenoti booking system to manage appointments, client records and the self-check-out process.
Represent the brand professionally at all times, maintaining a well-groomed appearance.
Handle bookings, cancellations, and client intake forms, ensuring a seamless customer journey.
Person Specification
NVQ Level 3 Beauty Therapy qualification or equivalent.
Must be flexible and available to work on weekends.
Previous experience in beauty therapy, spa, or retail.
Exceptional customer service skills, with the ability to stay calm under pressure and deliver a luxury experience.
Confident communicator with experience in an online booking system (Zenoti experience is a plus).
A team player with strong interpersonal skills and the ability to inspire and support colleagues.
Flexible availability, including weekdays, weekends, and evenings.
Comfortable working across all six London locations as required at short notice.
Excel in a customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout.
This role is heavily operational and requires someone who can confidently manage both hands-on studio tasks and client interactions. If you thrive in a fast-paced, customer-facing environment, we’d love to hear from you!
Our Brand Values: Teamwork, Adaptability, Ownership, Respect
Perks
Generous commission on retail sales.
Exclusive Discounts: Personal, friends, and family discounts on our services.
Product Perks: 50% off FACEGYM products.
Supportive Resources: Access our free and confidential employee assistance program.
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