Remote (UK) Customer Service Assistant

About us LevelOut is a reformer Pilates studio committed to helping our community move, feel, and live better. We believe in delivering an exceptional client experience, whether in-studio or online. The role We’re looking for a Customer Service Admin to support our growing client base. You’ll be the first point of contact for customer enquiries, handling bookings, refunds, complaints, and general support via email and WhatsApp. If you have a passion for great service and enjoy working remotely, we’d love to hear from you! Remote (UK-based) | Contractor | £11.50 per hour Monday-Friday, 9 AM – 3 PM | 30 hours per week Key responsibilities Manage class bookings, cancellations, and package adjustments Process refunds and resolve payment-related queries Respond to customer enquiries and complaints with professionalism and efficiency Communicate effectively via email and WhatsApp Maintain accurate customer records and support process improvements Requirements Minimum 1 year in an office, admin, or customer service role Experience working remotely and managing online communication channels Strong written communication skills and attention to detail Ability to handle customer interactions with patience and empathy Fluent in English What we offer Flexible remote working within the UK Opportunity for growth and development Work with a dynamic and passionate team in the wellness industry Tagged as: admin , customer service , LevelOut , office #J-18808-Ljbffr