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- Tasks: Support sales and lettings negotiators while ensuring top-notch customer service.
- Company: Join KFH, London's largest independent property services group with over 60 branches.
- Benefits: Enjoy discounts, financial support for qualifications, and a range of company perks.
- Why this job: Be part of a collaborative team that values new ideas and exceptional service.
- Qualifications: Proven administration experience and outstanding communication skills are essential.
- Other info: Participate in fun social events and community charity activities throughout the year.
The predicted salary is between 30000 - 42000 £ per year.
Branch coordinator
At KFH our branch coordinators sit at the heart of our branch network; supporting sales and lettings negotiators and branch directors daily allowing everyone to achieve high quality customer service. Do you have experience in forming and developing great relationships with customers and colleagues? We’re looking for an individual that can collaborate with others, share their administration knowledge and skills. At KFH we are continuously looking for opportunities to improve and are looking for a coordinator to bring new thinking and embrace our legacy.
At KFH, with over 60 branches across the capital we are London’s largest independent property services groups, and we are growing! As one of London’s leading property services groups we offer a range of property services including block management, commercial, residential, and financial services. We manage over 15,000 residential and commercial units in different mixed-use schemes across 130 locations in London, with a combined portfolio worth £10 billion. In addition to this, we have one of the largest teams of qualified chartered surveyors and valuers in London and provide a whole range of services for corporate and private clients. Our employees are at the heart of our business and help to drive our success by supporting each other and providing exceptional service with care in order to achieve the right results with integrity. We pride ourselves on working in collaboration and valuing experience as well as encouraging new thinking.
You will report to our Regional Administration Manager.
Responsibilities of a branch coordinator include:
- Communicate with customers by phone, email and face to face maintaining company standards
- Prepare valuation packs
- Use and maintain KFH’s CRM where required
- Produce and issue all necessary paperwork for clients and solicitors
- Ensure all compliance procedures are met
- Communicate with third party companies
- Communicate with KFH’s Accounts department for payments
- Provide high levels of customer service
- Support sales and lettings negotiators, and branch directors
At KFH we are looking for a coordinator with a proven track record in administration, a coordinator that offers outstanding communication, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results, and enhancing our reputation.
In-House benefits:
- Discounted legal fees and searches when using our in-house team for sales and purchases
- Complementary mortgage service arrangement
- Reduced fee when you sell your property with us
- Financial support in gaining qualifications
Additional earning potential, commission earnt on:
- Employee referral scheme
- Block Management referrals
- New homes transactions and land transactions
- Survey referrals
- Referrals to our Commercial team
Company benefits include:
- Travel insurance (optional benefit)
- Dental insurance (optional benefit)
- Life assurance
- Beauty and fitness discounts
- Restaurant and cinema discounts
- Charitable giving
- Employee Assistance Programme
- Through KFH’s dedicated Talent Development team you will have access to a range of in person and online training programmes that will support you in your role and in your longer-term career development
Each year we celebrate success by hosting a companywide Awards Ceremony, in addition we have many seasonal social events throughout the year. We also have regular involvement with our chosen London based charity, London Youth. Activities vary from cake sales to Tough Mudder to marathons and we encourage our employees to participate. We pride ourselves in fantastic customer service, exceptional communication and delivering the right results.
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
KFH. People. We get it.
Kinleigh Folkard & Hayward | Branch Coordinator employer: Kinleigh Folkard & Hayward
Contact Detail:
Kinleigh Folkard & Hayward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kinleigh Folkard & Hayward | Branch Coordinator
✨Tip Number 1
Familiarize yourself with KFH's values and mission. Understanding what drives our company will help you align your approach during the interview, showcasing how you can contribute to our commitment to exceptional customer service.
✨Tip Number 2
Highlight your experience in administration and customer service during conversations. Be ready to share specific examples of how you've successfully supported teams in previous roles, as this will demonstrate your capability to thrive in our collaborative environment.
✨Tip Number 3
Prepare to discuss your communication skills. Since the role involves interacting with customers and various departments, think of instances where your effective communication made a difference in resolving issues or enhancing customer satisfaction.
✨Tip Number 4
Research the property services industry, particularly in London. Being knowledgeable about current trends and challenges will not only impress us but also show your genuine interest in the role and the company.
We think you need these skills to ace Kinleigh Folkard & Hayward | Branch Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Branch Coordinator position at KFH. Understand the key responsibilities and required skills, such as communication, administration, and customer service.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in administration or customer service. Provide specific examples of how you've successfully supported teams or improved processes in past roles.
Showcase Your Communication Skills: Since the role requires excellent communication, include examples in your cover letter that demonstrate your ability to communicate effectively with customers and colleagues, both verbally and in writing.
Express Your Passion for Customer Service: KFH values exceptional customer service. Make sure to convey your passion for delivering high-quality service in your application. Share anecdotes that illustrate your commitment to customer satisfaction.
How to prepare for a job interview at Kinleigh Folkard & Hayward
✨Show Your Customer Service Skills
Since KFH prides itself on exceptional customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to maintain high standards and resolve issues effectively.
✨Demonstrate Your Team Collaboration
As a branch coordinator, collaboration is key. Discuss experiences where you worked closely with colleagues or other departments to achieve common goals. Emphasize your communication skills and how you support others in their roles.
✨Familiarize Yourself with KFH's Services
Research KFH’s range of property services and understand their market position. Being knowledgeable about their offerings will show your genuine interest in the company and help you answer questions more effectively.
✨Prepare for Compliance Questions
Given the importance of compliance in this role, be ready to discuss your understanding of compliance procedures and any relevant experience you have. This will demonstrate your attention to detail and commitment to maintaining standards.
