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- Tasks: Join our team as an IT Technician, managing tickets and providing tech support.
- Company: We're a dynamic company looking for fresh talent to enhance our IT department.
- Benefits: Enjoy a full-time permanent role with opportunities for growth and development.
- Why this job: Perfect for tech enthusiasts eager to kickstart their career in IT with hands-on experience.
- Qualifications: Must have at least 1 year of IT experience and knowledge of Microsoft Office.
- Other info: Candidates should be within a 45-minute commute from Shoreham-By-Sea.
The predicted salary is between 28800 - 43200 £ per year.
Are you a junior, graduate IT technician, keen to find a new role? Our client is seeking an IT Technician to join their team on a full-time permanent basis. The IT Technician must have at least 1 year of experience in IT and understand the basics of Microsoft Office. The IT Technician should have motivation and eagerness to succeed in IT and develop further.
Key Responsibilities for the IT Technician:
- Keep the IT Documentation up to date
- Manage multiple tickets
- Logging incidents via an advanced automated ticketing system
- Assist technical support requests within the team via phone and email
- Ensure good communication with both customers and staff
- Meet and exceed SLAs
Skills Required for the IT Technician:
- Strong written and spoken communication skills
- Experience working with Microsoft technologies (incl. Active Directory, Windows Server, Office 365)
- Ability to work independently and as part of a team
- Service Desk Experience
- Exceptional customer service skills and engagement
You must be within a 45-minute commute from Shoreham-By-Sea. If this role is of interest, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.
Contact Detail:
Clearwater People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Office 365. Having hands-on experience or even completing relevant online courses can give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills, as exceptional engagement is highlighted in the job requirements. Consider role-playing scenarios where you handle technical support requests to demonstrate your communication abilities.
✨Tip Number 3
Prepare to discuss your experience with ticketing systems. Be ready to explain how you've managed incidents in the past and how you prioritise tasks to meet SLAs, as this will show your understanding of the role's responsibilities.
✨Tip Number 4
Since the position requires a short commute from Shoreham-By-Sea, ensure you can confidently discuss your travel plans during the interview. This shows your commitment and readiness to start the role without logistical issues.
We think you need these skills to ace Information Technology Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT, especially any roles where you've worked with Microsoft technologies like Active Directory and Office 365. Emphasise your communication skills and any service desk experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation and eagerness to succeed in IT. Mention specific examples of how you've managed tickets or provided technical support in the past, and express your enthusiasm for the role.
Highlight Relevant Skills: In your application, clearly list your skills related to the job description, such as your experience with Microsoft Office and customer service. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Technician.
How to prepare for a job interview at Clearwater People Solutions Ltd
✨Brush Up on Technical Knowledge
Make sure you have a solid understanding of Microsoft technologies, especially Active Directory, Windows Server, and Office 365. Be prepared to discuss your experience with these tools during the interview.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might be asked to explain technical concepts in simple terms, so think about how you would do that.
✨Demonstrate Customer Service Excellence
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight any experiences where you successfully resolved issues or exceeded customer expectations.
✨Familiarise Yourself with Ticketing Systems
Since managing multiple tickets is part of the job, it’s beneficial to understand how ticketing systems work. If you have experience with any specific systems, be ready to discuss that.
