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- Tasks: Manage CRM projects and collaborate with various teams to create engaging campaigns.
- Company: Join a leading retail and e-commerce brand in North London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a fast-paced team that values creativity and customer experience.
- Qualifications: Degree or 2 years of CRM experience; familiarity with CRM software is a plus.
- Other info: Immediate applications are welcome; don't miss your chance to shine!
The predicted salary is between 32000 - 48000 £ per year.
Group Senior CRM Executive
Retail/E-Commerce
North London
£40,000 – £45,000
Carter Murray are pleased to be working with a leading retail and e-commerce brand based in North London who are looking to add an experienced CRM professional to their team with this exciting Senior CRM Executive opportunity.
This role reports into the Group Senior CRM Manager and will enable you to work closely with multiple departments to grow out CRM capabilities across the Group and learn quickly in a fast-paced environment.
Key responsibilities:
- Project management – work with Buying & Merchandising, Digital, Retail, Membership and Brand teams to ensure campaigns are prepared in time and filled with engaging content.
- Planning – work closely with the Group Senior CRM Manager to develop and update an email communications plan that achieves both commercial targets and awareness of the brand mission.
- Commercially driven – has experience designing a communications plan to achieve revenue targets
- Team management – demonstrate excellent communication, organisation and project management skills to ensure CRM team prioritise or divide workload effectively and the email communications plan stays on track (briefing, email building, approvals).
- Email briefing – ownership of Briefing process ensuring creative requirements are briefed in good time. With support from Design and Marketing teams, create engaging and impactful email communications.
- Oversee CRM Assistant in creation of product focused emails.
- Communication and Approvals – communicate internally to update teams on requirements for the email communications plan: chasing updates, sorting amends, ensuring approval in good time.
- Audiences – managing our customer database in Ometria, understanding the database and utilising Ometria’s features to increase personalisation and send more relevant communications to customers.
- Membership – develop acquisition plan to grow sales of memberships to new and lapsed audiences.
Skills and Experience Required
- Educated to a degree level OR has 2 years of CRM experience
- Results driven and comfortable working with commercial targets
- Prior experience working with CRM software – e.g. Ometria, Braze, Klaviyo
- Analytical mindset – thinks creatively, creates hypotheses, looks to test new ideas
- Excellent and clear communicator
- Team player and problem solver – collaborative worker, good listener
- Approachable and respectful of others
- Well-organised and prioritises effectively – have met deadlines across multiple initiatives
- Excellent attention to detail
- Curiosity. Thinks ‘customer first’ and aims to provide the best possible customer experience – is interested in how our customers think.
- Strong presentation skills.
- Comfortable using Excel and compiling accurate reporting.
If you feel this role is for you, then please apply today as applications are being accepted immediately.
Carter Murray | Senior CRM Executive employer: Carter Murray
Contact Detail:
Carter Murray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carter Murray | Senior CRM Executive
✨Tip Number 1
Familiarize yourself with CRM software like Ometria, Braze, or Klaviyo. Since the role requires prior experience with these tools, being able to discuss your hands-on experience or any relevant projects will set you apart during the interview.
✨Tip Number 2
Brush up on your project management skills. This position involves coordinating with multiple departments, so be prepared to share examples of how you've successfully managed projects and collaborated with different teams in the past.
✨Tip Number 3
Showcase your analytical mindset by preparing to discuss how you've used data to drive decisions in previous roles. Think of specific instances where your insights led to improved customer engagement or revenue growth.
✨Tip Number 4
Highlight your communication skills. Since this role requires clear communication across various teams, be ready to provide examples of how you've effectively communicated project requirements and updates in a fast-paced environment.
We think you need these skills to ace Carter Murray | Senior CRM Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant CRM experience, especially with software like Ometria, Braze, or Klaviyo. Emphasize your project management skills and any commercial targets you've achieved.
Craft a Compelling Cover Letter: In your cover letter, express your passion for CRM and how your analytical mindset can contribute to the team. Mention specific examples of past successes in email communications and customer engagement.
Showcase Team Collaboration: Highlight your experience working with cross-functional teams. Provide examples of how you've effectively communicated and collaborated with different departments to achieve common goals.
Demonstrate Attention to Detail: When submitting your application, ensure that all documents are free from errors. This role requires excellent attention to detail, so make sure your application reflects that quality.
How to prepare for a job interview at Carter Murray
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in managing projects across different departments. Highlight specific examples where you successfully coordinated with teams like Buying & Merchandising or Digital to deliver engaging campaigns on time.
✨Demonstrate Your Commercial Acumen
Since the role is commercially driven, come ready to share how you've designed communications plans that achieved revenue targets in the past. Use metrics and results to back up your claims.
✨Highlight Your CRM Software Experience
Familiarize yourself with the CRM software mentioned in the job description, such as Ometria. Be ready to discuss how you've utilized similar tools to enhance customer personalization and improve communication strategies.
✨Emphasize Team Collaboration and Communication
As a Senior CRM Executive, you'll need to work closely with various teams. Prepare examples that showcase your ability to communicate effectively, manage team dynamics, and solve problems collaboratively.
