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- Tasks: Lead the team to deliver exceptional customer service and support the General Manager.
- Company: Join Buzz Bingo, a vibrant community dedicated to making bingo the top choice in the UK.
- Benefits: Enjoy flexible hours, mental health support, training opportunities, and generous staff discounts.
- Why this job: Be part of a dynamic team that values your input and celebrates your success.
- Qualifications: Experience in customer service management, ideally in leisure or hospitality, is essential.
- Other info: Must be 18+ and ready to work full-time across all opening hours.
The predicted salary is between 24000 - 32000 £ per year.
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Leicester. This role is working Full Time over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £32,000 depending on experience.
Join Our Team of Remarkable People
At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!
We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.
The Role You’ll Play
As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- My Eva – an online financial expert to help with any money-related matters
- Buzz Brights Apprenticeships including – Customer Service Level 3
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Pension Scheme
Your Responsibilities as Part of Our Team
- Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
- Assist the General Manager to implement the brand strategy flawlessly at a local level
- Deputise for the General Manager in all operational aspects of the Club
- Seek opportunities to recognise and appreciate those that go the extra mile
- Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager
- Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Provide input to the club’s local strategic plan on a trimester basis
- Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Critically evaluate the feedback received from all Customers and respond to this
- Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
- Have a highly visible presence in all areas of the club at peak trading times
- Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required
- Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
- Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, or hospitality environment
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction 'on the floor'
- A relentless focus upon customer service standards with strong attention to detail
- Self-aware and welcomes constructive feedback
- Committed to your own and other's development
- Evidence of being able to manage and drive new initiatives
- You are driven by a need to deliver tangible results
Applicants must be 18+
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Familiarise yourself with Buzz Bingo's brand values and customer service standards. Understanding their mission to be the Nation’s No 1 Choice for Bingo will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlight specific instances where you improved customer service or operational efficiency, as these are key aspects of the Deputy General Manager role.
✨Tip Number 3
Network with current or former employees of Buzz Bingo if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach to the interview.
✨Tip Number 4
Prepare to discuss how you would implement the brand strategy at a local level. Think about innovative ideas that could enhance the customer experience and demonstrate your understanding of the gaming and leisure industry.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management, particularly in leisure, gaming, or hospitality. Use specific examples that demonstrate your ability to deliver exceptional customer service and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your values align with Buzz Bingo's mission and how you can contribute to their goal of being the Nation’s No 1 Choice for Bingo.
Showcase Your Leadership Skills: In your application, provide examples of how you've successfully led a team in previous roles. Highlight any initiatives you've implemented that improved customer service or team performance.
Highlight Flexibility and Availability: Since the role requires full flexibility over 7 days a week, make sure to clearly state your availability in your application. This shows your commitment and readiness to meet the demands of the position.
How to prepare for a job interview at leisurejobs
✨Showcase Your Customer Service Experience
As a Deputy General Manager, you'll need to demonstrate your previous experience in managing teams within customer service roles. Be ready to share specific examples of how you've enhanced customer experiences and driven service standards in past positions.
✨Understand the Brand Values
Familiarise yourself with Buzz Bingo's brand values and mission. During the interview, express how you align with these values and how you can contribute to maintaining a culture of exceptional customer service that reflects the brand.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think about situations where you've had to make quick decisions or manage conflicts, and be prepared to discuss your thought process.
✨Demonstrate Leadership Skills
As you'll be deputising for the General Manager, it's crucial to showcase your leadership abilities. Discuss your experience in coaching and developing team members, and provide examples of how you've motivated your team to achieve high performance.
