Learner Recruitment Advisor

Join to apply for the Learner Recruitment Advisor role at Wilmington plc Company Outline Job Title: Learning Recruitment Advisor Location: Hybrid – 1 day per week at our Fort Dunlop offices, B24 9FD (usually a Tuesday) Salary: £24,500 – £27,000 per annum, DOE + Excellent Benefits! Contract Type: 12-Month Fixed Term Contract What We Can Offer You: Hybrid Working Performance-Related Bonus Life Assurance Additional Holiday Purchase Subsidised Gym Memberships Cycle to Work Scheme Discount Vouchers Wellbeing Resources Why Do We Want You? ICA, part of Wilmington plc, are seeking a motivated individual who thrives in a fast-paced, customer-focused environment. You will proactively engage with prospective learners, guiding and supporting them throughout their enrolment journey, managing high volumes of enquiries, collaborating with internal teams, and maintaining excellent customer service. If you are confident, organised, and passionate about helping others achieve their learning goals, we want to hear from you! Application Note To apply, you will be redirected to Wilmington plc’s career site. We shortlist all applicants meeting essential criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided after clicking “apply”. Job Responsibilities Develop and maintain excellent product knowledge. Respond proactively to web enquiries, referrals, and leads within service levels. Provide information on ICA products, guide customers through enrolment, and promote training benefits and career progression. Support customers in submitting expressions of interest, reviewing eligibility, and verifying evidence. Use multi-channel outbound methods to maximise learner recruitment, lead conversion, and retention. Collaborate with Marketing to implement recruitment strategies and support briefing events. Strive to improve service delivery and customer satisfaction. Work with the Enrolment team for seamless onboarding. Ensure website course information is accurate in collaboration with Marketing and Learning Support teams. Complete supplier contracts and onboarding documentation. Role Benefits and Challenges This customer-facing role offers the chance to guide learners through their training journey and promote ICA products globally. The main challenge is managing a high volume of calls, emails, and chats, requiring strong communication and organisational skills, as well as self-motivation. Essential and Desirable Skills Must have: Experience handling high volumes of inbound/outbound communications. Experience working towards targets and service levels. Strong customer service and proactive communication skills. Good organisational skills for managing multiple enquiries. Motivation to handle high call/chat volumes. It’s a plus if you have experience with operational systems. Additional Information You must have permission to work in the role’s location by the start of employment. About Us ICA, part of Wilmington plc, specializes in regulatory and financial crime compliance training, fostering a supportive learning environment. Join Us We value ambition, inclusivity, integrity, and curiosity. Join Wilmington plc and grow your career with mutual respect, support, and rewards. Click “ APPLY ” today! Legal Note This description outlines the general duties and responsibilities and is not exhaustive. The role may remain advertised until filled. #J-18808-Ljbffr