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For Companies At a Glance
- Tasks: Lead a team delivering enterprise-grade End User Computing solutions and manage support operations.
- Company: Join a dynamic company focused on innovative EUC services across Citrix and VMware platforms.
- Benefits: Enjoy a hybrid work model, competitive salary, bonus, pension, and healthcare benefits.
- Why this job: Shape the future of EUC services while mentoring a talented team in a collaborative culture.
- Qualifications: Proven leadership in technical teams with strong EUC and VDI expertise required.
- Other info: Opportunity to work in a large-scale environment with a focus on continuous improvement.
The predicted salary is between 52000 - 78000 £ per year.
Location: Hybrid – London or Cheshire (2 days in-office)
Salary: £65k–£90k DOE + Bonus, Pension, Healthcare
Are you an experienced EUC professional with strong VDI expertise and a passion for leading high-performing technical teams? Do you thrive in environments where you can shape delivery, enhance support operations, and drive continuous improvement? If so, this is your opportunity to step into a key managerial role overseeing both delivery and support for critical EUC services across Citrix and Omnissa / VMware platforms.
The Role
We are seeking a hands-on EUC & VDI Manager to lead a team of up to 8 engineers, including project delivery and support staff. You will play a pivotal role in ensuring the stability, performance, and evolution of our End User Computing services, delivering large enterprise-scale virtual desktop infrastructure (VDI) solutions.
Key Responsibilities
- Team Leadership & Management: Lead and manage a blended team of support and delivery engineers, fostering a collaborative and high-performing culture. Provide mentorship, conduct performance reviews, and support professional development across the team.
- Delivery Oversight: Manage the delivery of cloud based EUC services from Citrix and VMware. Own the planning, design, and delivery of EUC solutions using Citrix and VMware technologies. Oversee the implementation of new solutions and upgrades, ensuring alignment with business needs and technical best practices.
- Support Management: Oversee day-to-day support operations, including incident management, ticket queue oversight, and escalation handling. Ensure SLAs are met and service quality remains high across all EUC platforms.
- Stakeholder Collaboration: Act as the key contact between the EUC team and IT/business stakeholders. Translate business requirements into technical plans and provide updates on project progress, risks, and outcomes.
- Technical Direction & Continuous Improvement: Promote ongoing optimization of EUC services through process improvement, automation, and adoption of modern technologies. Keep up with trends and developments in EUC/VDI and assess their potential value to the organization.
- Resource & Project Coordination: Manage resource allocation across support and project work. Support budget planning and ensure timely, cost-effective delivery of initiatives.
About You
- Proven Team Leadership: You’ve managed technical teams and know how to balance support and project delivery.
- Must have EUC Expertise: Strong experience designing, implementing, and supporting Citrix and/or VMware VDI solutions (e.g., Omnissa, Horizon View, XenDesktop).
- Enterprise Experience: You’ve worked in large-scale environments and understand the complexities of delivering robust, scalable solutions.
- Customer-Focused: Committed to delivering exceptional user experiences and driving measurable service improvements.
- Strong Communicator: Able to communicate clearly with both technical teams and non-technical stakeholders.
- Desirable: Experience with Azure or hybrid cloud EUC models.
Contact Detail:
Dynamic Search Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUC Manager
✨Tip Number 1
Network with professionals in the EUC and VDI space. Attend industry events, webinars, or local meetups to connect with others who work with Citrix and VMware technologies. This can help you gain insights into the role and potentially get referrals.
✨Tip Number 2
Showcase your leadership skills by discussing any relevant experiences where you've led teams or projects. Prepare examples that highlight your ability to foster collaboration and drive performance, as these are key aspects of the EUC Manager role.
✨Tip Number 3
Stay updated on the latest trends in EUC and VDI technologies. Familiarise yourself with recent advancements in Citrix and VMware solutions, as well as emerging technologies like Azure. This knowledge will demonstrate your commitment to continuous improvement and innovation.
✨Tip Number 4
Prepare to discuss how you would approach stakeholder collaboration. Think about how you would translate business requirements into technical plans and communicate effectively with both technical and non-technical stakeholders, as this is crucial for the role.
We think you need these skills to ace EUC Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with EUC and VDI solutions, particularly with Citrix and VMware. Use specific examples of projects you've led or contributed to that demonstrate your technical expertise and leadership skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading technical teams and improving service delivery. Mention how your background aligns with the responsibilities outlined in the job description, and provide examples of how you've successfully managed similar challenges in the past.
Showcase Leadership Experience: Emphasise your team leadership experience by detailing how you've mentored engineers, conducted performance reviews, and fostered a collaborative culture. This is crucial for the role, so make it stand out.
Highlight Continuous Improvement Initiatives: Discuss any initiatives you've led that focused on process improvement, automation, or the adoption of new technologies. This will demonstrate your commitment to enhancing EUC services and your ability to drive change.
How to prepare for a job interview at Dynamic Search Solutions
✨Showcase Your Leadership Skills
As a candidate for the EUC Manager role, it's crucial to demonstrate your experience in leading technical teams. Prepare examples of how you've fostered collaboration and high performance within your team, and be ready to discuss your approach to mentorship and professional development.
✨Highlight Your Technical Expertise
Make sure to emphasise your strong background in EUC and VDI solutions, particularly with Citrix and VMware technologies. Be prepared to discuss specific projects where you've designed, implemented, or supported these solutions, showcasing your hands-on experience.
✨Understand Business Needs
The role requires translating business requirements into technical plans. Familiarise yourself with the company's objectives and think about how your technical skills can align with their goals. Be ready to discuss how you've previously managed stakeholder expectations and delivered on project outcomes.
✨Demonstrate Continuous Improvement Mindset
Show that you are committed to optimising EUC services through process improvement and modern technologies. Discuss any initiatives you've led that focused on automation or enhancing service quality, and how you keep up with industry trends to bring value to your organisation.
