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- Tasks: Join us as a Business Operations Analyst to optimise Salesforce and enhance business processes.
- Company: Henry Schein One is a leader in dental management software, connecting technology for better patient experiences.
- Benefits: Enjoy 3% RRSP matching, comprehensive health benefits, unlimited flex days, and a paid birthday off.
- Why this job: Be part of a collaborative culture that values creativity and directly impacts company success.
- Qualifications: 5+ years in a similar role, Salesforce Certified Administrator, strong analytical skills, and excellent communication.
- Other info: Flexible work environment with opportunities for continuous improvement and professional growth.
The predicted salary is between 60000 - 84000 £ per year.
Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients.
As a Business Operations Analyst, you will serve as a vital link between business stakeholders and technical teams, ensuring that Salesforce and our internal solutions effectively meet business needs. You will work closely with cross-functional teams to analyze, document, and implement process enhancements, workflows, and automation within Salesforce and other internal tools. Your efforts will optimize our systems, improve business performance, and streamline operations and ensure alignment across functional teams.
Key Responsibilities:
- Requirements Gathering: Collaborate with business users to understand and document business requirements, translating them into Salesforce solutions that drive efficiency and performance.
- Process Mapping and Documentation: Develop and document business processes, system workflows, and functional specifications for new Salesforce features, integrations, or enhancements.
- Solution Design: Translate business requirements into functional specifications for technical teams. Work with Salesforce developers to design and configure custom solutions that align with business requirements and goals.
- Salesforce Configuration: Configure and maintain Salesforce objects, fields, page layouts, reports, and dashboards in accordance with business requirements.
- Data Management: Support data imports, exports, and data integrity processes within Salesforce, ensuring accurate and clean data across systems.
- Testing and Validation: Lead user acceptance testing (UAT) and system testing efforts, ensuring that new Salesforce configurations and integrations meet business needs.
- Training and Documentation: Train internal users on business workflows. Create training content in various formats to meet the needs of the functional teams.
- Continuous Improvement: Stay up to date on Salesforce product features and releases, proactively identifying opportunities to enhance the platform and streamline processes. Provide day-to-day support to users on Salesforce-connected business workflows.
- Collaboration: Work cross-functionally with sales, marketing, finance, support and other teams to ensure Salesforce is effectively integrated with other business systems.
Qualifications:
- 5+ years of experience as a Salesforce Business Analyst or in a similar role.
- Salesforce Certified Administrator (ADM 201) certification required.
- Strong understanding of Salesforce CRM, including configuration, workflows, integrations, reports, and dashboards.
- 2+ years of experience with Configure/Price/Quote (CPQ) software or related (billing) systems.
- Bachelor's degree or diploma in Business Administration, Information Systems, or a related field.
- Strong analytical skills and ability to solve complex business problems.
- Excellent communication and interpersonal skills.
- Comfortable with Office 365 suite (Outlook, Excel, OneDrive, etc.).
- Experience with Gong Revenue AI Platform is a plus.
- Familiarity with Agile/Scrum methodologies and tools such as Jira or Confluence is a plus.
If you are passionate about Salesforce, business process optimization, and helping organizations leverage technology to drive success, we encourage you to apply!
Our Recruiting Process: We try to make our process as simple as possible while still giving us opportunities to learn about each other.
- Recruiter Interview (Video)
- Short online behavioural and cognitive assessment
- Interview with Hiring Manager
- Panel Interview
Compensation & Benefits: The posted range for this position is between CAD $91,500 - CAD $111,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc. Our benefits also include:
- 3% RRSP matching
- Comprehensive health benefits plan, including 100% drug coverage
- 3-week paid vacation, growing up to 5 weeks with tenure
- Unlimited paid flex days
- Paid Birthday off
Salesforce Business Operations Analyst employer: Henry Schein One group
Contact Detail:
Henry Schein One group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Business Operations Analyst
✨Tip Number 1
Familiarise yourself with Salesforce's latest features and updates. This knowledge will not only help you during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Salesforce community, especially those who work in business operations. Engaging in discussions or attending events can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised business processes in previous roles. Highlighting your analytical skills and problem-solving abilities will resonate well with the hiring team.
✨Tip Number 4
Showcase your experience with cross-functional collaboration. Be ready to explain how you've worked with different teams to implement solutions, as this is a key aspect of the Business Operations Analyst role.
We think you need these skills to ace Salesforce Business Operations Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Salesforce Business Operations Analyst position. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Tailored CV: Your CV should reflect your experience as a Salesforce Business Analyst or in similar roles. Emphasise your Salesforce certifications, analytical skills, and any relevant software experience, particularly with CPQ systems. Use clear headings and bullet points for easy readability.
Write a Compelling Cover Letter: In your cover letter, express your passion for Salesforce and business process optimisation. Mention specific examples of how you've successfully implemented solutions in previous roles. Show enthusiasm for the company culture at Exan and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role. Consider asking a friend or colleague to review it as well.
How to prepare for a job interview at Henry Schein One group
✨Understand the Role
Make sure you have a solid grasp of what a Salesforce Business Operations Analyst does. Familiarise yourself with the key responsibilities outlined in the job description, such as requirements gathering and process mapping. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Salesforce Knowledge
Since this role requires a strong understanding of Salesforce CRM, be prepared to discuss your experience with Salesforce configuration, workflows, and integrations. Highlight any relevant projects where you've successfully implemented Salesforce solutions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world scenarios. Think of examples from your past work where you improved processes or collaborated with cross-functional teams, and be ready to explain your thought process.
✨Demonstrate Communication Skills
As a vital link between business stakeholders and technical teams, effective communication is key. Practice explaining complex concepts in simple terms, and be ready to discuss how you've trained users or documented processes in previous roles.
