Customer Services & Logistics Manager, Egypt & North Africa

We are Reckitt, home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

About the role

Reckitt is looking for an inspiring Customer Services and Logistics Manager to shape the heart of our customer experience and logistics. Your role will extend beyond managing day-to-day service interactions; it involves nurturing multicultural teams to cultivate excellence in everything we do. You will be the champion of our customer-first approach, empowering your team to create meaningful connections and ensuring every interaction is a step towards a brighter future.

Your responsibilities:

• Provide stellar customer service by representing and understanding the distinct needs of our customers.
• Develop effective network with freight forwarders and factories.
• Propose and implement solutions to improve freight cost and efficiency.
• Manage team operations to ensure effective problem resolution, capacity planning, and smooth supply chain coordination.
• Work closely with cross-functional teams to maintain optimal inventory levels and on-time product delivery.
• Establish and deepen customer relationships, ensuring seamless transactions and service quality.
• Identify and action opportunities to improve business processes and customer satisfaction.
• Motivate and guide your team to optimise workflows and amplify service excellence.

The experience we're looking for:

• Minimum 3-5 years of experience in a similar position.
• Solid background in customer service with a grasp of commercial insights and technical know-how of logistics and warehouse management.
• Demonstrated success in collaborating for project delivery with various stakeholders.
• Proficient in identifying and meeting the unique requirements of customers.
• Experience in team leadership, with an ability to foster a strong customer-oriented culture.
• Analytical thinker with intermediate technical skills, supported by advanced data analytics knowledge.
• Supply chain, logistics, and business process improvement expertise.

The skills for success:

• Supply Chain Management
• Business Partnership
• Collaboration and partnership building
• Relationship Management
• Business Acumen
• Productivity management
• Improve business processes
• Advanced Analytics
• Data Analytics
• Supply Chain Planning
• Logistics Management

What we offer:

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally.

Equality:

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.